Customer Care Executive

5 months ago


Kuala Lumpur, Malaysia GENO Management Full time

Position : Customer Care Executive

Location : Kuala Lumpur

Salary : RM2,500 - RM3,500

Working hours : 10am - 7pm / 1pm - 10pm

**Responsibilities**:

- To provide operational support by answering calls (our company software phone and online queries and provide technical solution to the issues (i.e answering technical issue in our company phone apps - Atlas).
- To educate the apps users on how to use new features or add on programs.
- To identify and provide feedback from customers to support team for continuous improvement.
- To summarize all FAQ and do documentation for further improvement.
- To update reported issues and work closely with IT department technical support team to assure quality client customer service.

**Requirements**:

- Diploma or degree in any discipline
- Energetic and self-motivated
- Team player
- Good communication skills, outspoken
- Ability to organize daily workload by priorities.
- Must be able to handle fast-paced working environment.
- Internet savvy and basic knowledge in Microsoft Office



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