Live Chat Support
2 weeks ago
**Job Details**:
- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required
- Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner following the processes
- Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language
**Job Type**: Permanent
**Salary**: RM3,800.00 per month
**Benefits**:
- Health insurance
Schedule:
- Rotational shift
Application Question(s):
- Are you proficient in English?
- How many years of experience do you have in customer service role/live chat support?
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