Executive Housekeeper-asst
5 months ago
**职位编号** 24058977
**工作类别** Housekeeping & Laundry
**地点** The St. Regis Kuala Lumpur, No 6 Jalan Stesen Sentral 2, Kuala Lumpur, Wilayah Persekutuan, Malaysia 在地图中查看
**编制** Full-Time
**远程申请?** N
**重新安置?** N
**职位类型** Management
**职位概述**
协助监督客房部、娱乐/健康俱乐部和洗衣房(如适用)的日常轮班运作。与员工合作,确保酒店客房、公共空间和员工区域干净整洁。完成检查并安排相关人员负责采取纠正措施。协助确保客人和员工的满意度,同时维持经营预算。
**求职者个人资料**
**教育和经验要求**
- 高中文凭或高中同等学历 (GED);1 年客房部或相关专业领域工作经验。
或者
- 在经认可的大学取得酒店及餐厅管理、酒店管理、工商管理或相关专业的两年制学位;不要求工作经验。
**核心工作活动**
**协助管理客房部运作**
- 确保及时有效地将客房状态传达给前台。
- 与工程部有效地合作,以满足客房维护需求。
- 监督酒店的大扫除时间表。
- 取得亟待清理客房的清单,以及准备结账或退房的房号清单,以便准备工作分配。
- 清点库存,以确保物资充足。
- 协助监督客房部日常轮班运作,并确保遵守所有客房部政策、标准和程序。
- 协助订购客房用品、清洁用品和制服。
- 支持并监督所有客房和公共空间的有效检查计划。
- 向员工传达需要关注的方面,并跟进以确保理解。
- 确保所有员工拥有适当的用品、设备和制服。
**管理部门成本**
- 参与管理部门的可控开销,以实现或超越预算目标。
- 了解部门运营对酒店整体财务目标和宗旨的影响,并设法实现或超越预算目标。
- 根据需要掌握预算、经营报表和薪资进度报告,以协助部门的财务管理。
**确保卓越的客户服务**
- 回应并处理客人的问题和投诉。
- 努力改善服务表现。
- 授权员工提供卓越的客户服务。
- 在所有部门会议期间强调客人满意度,并专注于持续的改进。
**开展人力资源活动**
- 根据需要参与员工事故调查。
- 监督人员编制,确保宾客服务、运营需求和财务目标均得以满足。
- 确保员工了解期望和因素。
- 确保酒店政策被公平一致地执行,根据标准和当地运作程序(SOP 和 LSOP)完成惩戒程序和文件,并支持同事评议流程。
- 观察员工的服务行为并向个人提供反馈。
- 使用所有可用的在职培训工具,培训新的客房服务员,并在必要时提供后续培训。
- 参与员工绩效评估流程,并根据需要提供反馈。
- 根据需要协助面试和聘用具备适当技能的团队成员。
- 支持部门入职培训计划,让员工接受适当的新员工培训,以成功履行工作职责。
- 参与员工渐进性惩处程序。
- 万豪国际给予所有应聘者公平机会。我们始终坚持打造多元化的员工团队,秉承包容、以人为本的文化。我们绝不歧视任何受保护人群,例如残疾和退伍军人,或适用法律规定的任何其他群体。_
瑞吉酒店及度假酒店是永恒魅力与开拓精神兼具的行业典范,50 多家豪华酒店和度假酒店遍布全球各地繁华都市,缔造精妙优雅的住宿体验。自 20 世纪初约翰-雅各布-艾斯特四世在纽约率先开设瑞吉酒店以来,瑞吉便是雅致体验与定制服务的象征,亲切的非凡待客师团队和瑞吉的标志性管家服务力求为宾客呈献经典格调与现代气息融合的超凡体验。我们诚邀您加入瑞吉酒店开拓一番事业。加入瑞吉酒店,便是加入万豪国际集团的非凡品牌组合。**从这里扬帆起航**,发挥个人价值,**追求**人生目标,**融入**卓越国际团队,**展现**真我风采。
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