Contact Centre Business Executive

2 weeks ago


Petaling Jaya, Malaysia Intelek Talent Solutions Sdn Bhd Full time

**Position**:Contact Centre Business Executive

**Intake**:April 2024

**Industry**: Telecommunication

**Employment Type**: 6 to 12 Months Contract (_**Renewable based on performance & attendance**_)

**Working Location**: Bandar Sunway, Selangor

**Working Day/ Hour**:5 days’ work-week/ Rotational Shifts - including weekends and public holidays

**Monthly Salary**:

- Basic Pay: RM 2,500 to 3,400 (based on academic qualification and related working experience)
- Shift Allowances: RM 5/day (Morning), RM 15/day (Afternoon)
- Language Allowance: RM 350 (Only applicable for Mandarin speaker)
- Overtime
- Staff Line Number

**Job Descriptions**:

- Provide excellent quality customer support (24/7) through Voice and Digital channels.
- To meet/exceed agreed sales, productivity, and quality standards.
- Obtain and evaluate all relevant information to handle product and service inquiries.
- Keep records of customer interactions and transactions.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships of trust through open and interactive communication.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Handle complaints, and provide appropriate solutions and alternatives within the time limits.
- Take the extra mile to engage with customers.

**Job Requirements**:

- SPM, Diploma or Degree in any field.
- Minimum 1-2 years of contact center/telesales/telemarketing experience.
- Excellent communication skills in English and Bahasa Melayu, both written and spoken.
- Must be able to work on rotational shifts including weekends and Public Holidays.
- Able to start on April 2024 and possess own transport.
- Fully vaccinated for Covid-19.

**Tag: nfh/plp/03042024**

**Job Types**: Full-time, Contract
Contract length: 12 months

**Salary**: RM2,500.00 - RM3,400.00 per month

**Benefits**:

- Maternity leave

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus

Application Question(s):

- Are you a Malaysian citizen?
- Are you available to start work immediately/in April 2024?
- Have you completed Covid19 vaccination?

**Experience**:

- Telesales/Telemarketing: 1 year (required)
- Call Center: 1 year (required)



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