E-commerce Executive

2 weeks ago

Johor Bahru, Malaysia MumsMe Sdn Bhd Full time

**Job Highlights**
- Great Place for Career Progression
- Wellness Benefits
- Medical and Outpatient Benefits

In MumsMe Sdn Bhd, we value all our employees and will endeavor to create a safe and positive working environment where all employees are treated with dignity and respect. We recognize the need for flexibility of operations dictated by rapidly changing economic and other conditions. It is our belief that our employees are honest and trustworthy and should be treated with respect and confidence.

**Role Expectation**

You are an e-commerce enthusiast who lives and breathes online retail. As a key member of our e-commerce team, you will be at the forefront of our digital strategy, utilizing your experience in platform management to ensure seamless customer experiences. Your unwavering commitment for improvements lays the foundation of a thriving organization.

**Your Benefits**
- Wellness Benefits
- Outpatient Claims for you and your dependents
- Attendance Bonus
- Public Holidays Entitlement (All Federal & State Holidays)
- Career Progression Opportunities
- Excellence Awards to recognize employees' performance
- Employee Referral Scheme

**So what will you be doing?**
- Handle the e-commerce activity on our website and various e-commerce platform.
- Monitor and maintain proper functionality of the website and the different e-commerce platform.
- Manage the product listings on the website and ensure content accuracy of the image, price, and product description.
- Responsible for updating the product listings promptly on all e-commerce channels.
- Responsible for coordinating order processing, delivery, and returns of customer orders.
- Handle the liaison with suppliers, procurement & drivers relating to operations activities.
- Handling customer service queries from various communication channels.
- Assist with answering incoming calls from prospective clients when Customer Service personnel are not available.
- Execute activities relating to sales and promotions over different e-commerce platforms.
- Hold high esteem for the quality of your work and ensure all work is done and completed according to the set-out timeline.

**We do have a few job requirements that we will love to be upfront with you.**
- 1 year of experience with e-commerce platform and customer service will be an added advantage.
- Bilingual proficiency in both English & Mandarin (to liaise with Mandarin-speaking vendors).
- Good computer literacy in Google Sheet, MS Excel, Word.
- Analytical thinking and excellent problem-solving skills
- Have a positive and customer-oriented attitude
- Able to work in a team and independently
- Able to start work immediately or with short notice will be preferred.

**If you have read till now, and believe that the above describes you. What are you waiting for, your career is awaiting you**

**Salary**: RM3,100.00 - RM4,200.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Parental leave
- Vision insurance

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Johor Bahru: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- E-commerce: 1 year (preferred)

**Language**:

- Mandarin (required)

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