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Service Desk Officer

1 month ago

Johor Bahru, Malaysia ITCAN Pte Ltd Full time

Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions
- Provide First Call Resolution (FCR) technical support
- Troubleshoot and investigate cause of user’s problem
- Update work information with all troubleshooting steps used in the ticketing system
- Set Incident to “Resolved” if User’s problem has been solved
- Reassign ticket if agent is unable to resolve ticket
- **Work location: Singapore**

**Job Types**: Full-time, Permanent

**Benefits**:

- Professional development

Schedule:

- Day shift
- Monday to Friday