Retail Operations Executive

4 weeks ago

Kuala Lumpur, Malaysia LUXASIA Full time

LUXASIA is the leading beauty omnichannel distribution platform of Asia Pacific that has successfully enabled brand growth for more than 120 luxury beauty brands. Our integrated brand-building capabilities include luxury retail, online commerce, consumer marketing, and supply chain management. Since 1986, the company has partnered the world’s finest brands, such as Aveda, Bvlgari, Calvin Klein, Diptyque, Hermes, La Prairie, Montblanc, and SK-II. We have also established Joint Ventures with the likes of LVMH Group, Elizabeth Arden, Puig, Yves Rocher, and By Terry. At the core of our business is a diverse and dynamic #OneTeam of 2000 talents which shapes the face of luxury beauty, and delight consumers daily across our growing footprint of 15 markets. Come join us now

Why Join Us?

At LUXASIA, we believe there is beauty within every talent - that is you.
We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific, and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you the autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.
With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn’t that beautiful?

**Position Purpose**:
As the Retail Operations Executive, you manage the sales and operation function of the business. Reporting to Chanel Manager, you will be responsible for developing and analyzing market reports, sales reports and sales commission and incentive reports. You will lead and motivate the retail staffs across numerous counters within Malaysia.

**Key Responsibilities**:

- Build and achieve retail / counter sales with knowledge of sales trending, trade stock holdings and historical sales/targets. Tracking of daily counter sales.
- Build and maintain good working relationship with retailers and customers.
- To work closely with marketing team and execute activities at floor level to achieve Brands objectives in wholesales & inventory.
- Ensure correct standard of merchandising at respective counters according to brands’ guidelines.
- Setting of retail and controlling trade stock holdings for each counter.
- Check on the counter POS system and MIM system.
- Monitor stock levels and stock movement and to ensure availability of the stocks on each counter.
- Check and monitor the physical quantity of GWPs / sample / testers on each counter.
- Ensure that all BITAs are prepared and available on the selling floor on time.
- Monitor the counter maintenance and image.
- Responsible in the retail staff recruitment (sourcing, interviewing, hiring) and training.
- Manage retail staff disciplinary and operations.
- Prepare and monitor the retail staff work schedule.
- Encourage and build teamwork between retail staff to ensure everyone works and cooperate towards achieving brand goals.
- Involve in new product launches and related events.
- Responsible for market reports, sales reports, sales commission and incentive reports.

**Key Success Factors**:

- Retail Operations and Inventory Management / Planning.
- Outlet Store Management and Retail Staff Management.
- Achieve Brand / Company CRM target and Known Customer %.
- Achieve the Sales Target set by the Management.
- Experience in Retail Industry with an understanding of the POS system.

**Requirements**:

- Have a tertiary qualification or equivalent combination of relevant working experience that will allow the successful performance of job expectations.
- At least 1-3 year working experience in the retail industry, prior experience in the beauty industry will be an added advantage.
- Have been in a retail supervisory experience and or manage a retail staff in the past or present.
- Proficient in MS Office Applications, especially MS Excel.
- Good written and verbal communication skills.
- Able to work under pressure with minimum supervision.
- Display initiative with a pleasant disposition.
- Willing and ready to travel.

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