Customer Service Executive
12 hours ago
**Overview**
- Supervising front-liners and patient logistics services from the pick-up points, call center and on-line / telephone inquiries.
- To collaborate with respective department to handle customer complaints.
- Able to communicate well with patients and family members.
**Key Responsibilities**
- To provide excellent frontline services (e.g. greeting, manage crowds, understand process of patient visas at the immigration center, communicate across internal departments, manage schedule services for foreign patient at jetty/airport, attending and confirming flight of ferry schedule and identify patient's attention and needs.)
- To provide patient care services by rounding at wards to visit patients, response to any feedbacks or enquiries timely and organize patient care activities in conjunction to the festival.
- To provide and analyze customer satisfaction survey (e.g. Outpatient & Inpatient satisfaction survey, NPS score, social media, Service Excellence)
- To perform customer service recovery.
- To perform risk and quality management.
**Requirements**:
- Diploma/Degree in any field or equivalent.
- Minimum 1 years of experience in Customer Service field (especially in Healthcare). Fresh graduates are encourage to apply
- Proficiency in Mandarin
**Job Types**: Full-time, Permanent
**Salary**: RM2,000.00 - RM2,700.00 per month
**Benefits**:
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Supplemental Pay:
- Performance bonus
**Education**:
- Bachelor's (required)
**Language**:
- Mandarin (required)
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