IT Support Consultant

1 week ago

Kuching, Malaysia MacDermid Enthone Industrial Solutions Full time

**Business Overview**:
**MACDERMID ENTHONE INDUSTRIAL SOLUTIONS**

**Job Purpose**:
**Responsibilities**:

- To provide supports to end-users on IT hardware, software and network related issues.
- Responsible for daily IT operation support including PC setup, software installation, patch deployment, IT inventory control, and backup operation.
- Work closely with Level 1 Global Service Desk to ensure the smooth escalation of problems/incidents to Level 2. Provide timely response as per predefined SLAs and KPIs.
- To manage/troubleshoot/resolve end user’s problems/incidents promptly following established procedures.
- To assist in development of project plans, implementation timeline and deployment schedules in relation to IT projects.
- Handle and dealing with IT Procurement with vendors.
- Management of corporate IT assets, including hardware warranty, licenses and contracts.
- To manage service providers in ensuring their services meet the agreed service standards.
- Prioritizing workload to maintain optimal support efficiency.
- To work on IT project and any other tasks as per assigned.

**Requirements & Qualifications**:

- 2-3 years of working experience in a large-scale enterprise environment providing Desktop Support to end users.
- Fluent English and Chinese are essential.
- ITIL (Information Technology Infrastructure Library) experience - Incident Management, Problem Management, Request Fulfillment, and Change/Configuration Management.
- Technical experience in supporting Office 365, Active Directory, Windows Server and networking is required.
- Resourceful, strong problem-solving and analytical skills.
- Willing to work in a fast -paced, dynamic and team-oriented environment.

**Education**:

- High school diploma or GED
- Bachelors Degree in Relevant industry

**EEO Statement**:
Element Solutions Inc group of companies are E-Verify Companies and provide reasonable accommodation for qualified individuals with disabilities and disabled veterans in job applicant procedures. Equal Opportunity Employer: Minority/Female/Veteran/Disabled/Gender Identity/Sexual Orientation

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