Automotive Claims Specialist

5 months ago


Petaling Jaya, Malaysia Recruit Express Service Sdn Bhd Full time

**Responsibilities**:

- Investigate and resolve all types of claims in a technically excellent manner ensuring they are settled at optimum costs.
- Ensure that claims are calculated correctly.
- Identify and investigate coverage issues to ensure that the Company’s liability is in line with contractual commitments.
- Manage disputed claims and other material claims issues to resolve as quickly and economically as possible.
- Ensure claims files are compiled and maintained in a logical and accessible manner and that coverage and/or other claims issues are clearly documented.
- Assist with audit and peer reviews.
- Assist with technical projects.
- Identify possible improvements to processes.
- Ensure that claims handling and correspondence are responded to within agreed timeframes to provide a professional service to clients.
- Understanding of dealer operations and their relationship with manufacturers and dealer networks.
- Work as a team member sharing skills and knowledge order to provide excellent claims handling advice.
- Develop/ maintain in-depth knowledge of relevant claims portfolio, to ensure delivery of accurate information to Underwriters and Management when requested.
- Occasional travel to support dealer training and relationships.
- Working pattern to cover Asian markets and Middle Eastern claims on a shift basis, which would include some Sundays as required.
- Management feedback and loss ratios.
- Satisfactory results from internal claims audit; through the weekly reporting procedure and monthly quality assurance standards reviews.
- Savings on claims achieved.
- Timely production of reports and ad-hoc tasks.
- Positive feedback from clients, internal customers and management.
- Relevant and accurate information and reports

**Requirements**:

- Excellent customer service & customer focus.
- Good problem-solving.
- Excellent telephone communication skills.
- Excellent Interpersonal skill including conflict resolution.
- Good spoken and written English.
- Good basic computer skills required including Word and Excel.
- Some letter writing skills are desirable.
- Must have a positive can-do approach.
- Must work in an open and transparent manner and take personal accountability for their duties.
- Must identify problems and suggest ways to do things better to ensure constant improvement in the claims service.
- Good level of theoretical motor vehicle technical knowledge (gained in a mechanical role; vehicle aftersales role or motor warranty role) is required.
- Experience of working in a mechanical repair environment is desirable, whether hands-on or as an administrator; adviser or manager.
- Practical motor vehicle mechanical experience (gained in a Dealership - Service & Repair) is desirable.
- Relevant automotive mechanical industry qualification is desirable.
- Some knowledge of insurance business processes is desirable.
- Knowledge of vehicle body repairs is desirable.
- Work experience in extended warranty claims environment is desirable

**Salary**: RM5,500.00 - RM6,400.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday
- Weekend jobs

**Experience**:

- Customer support: 3 years (preferred)



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