Customer Service Executive

6 months ago

Ara Damansara, Malaysia Top Click Sdn Bhd Full time

**INDUSTRY: E-Commerce Solution Provider**

**Benefits**:

- **Transport Allowance, Mobile Allowance & Performance Bonus** provided.
- **Medical benefits** provided.
- **FREE lunch **every month.
- **Career development guaranteed.**:

- **Opportunity to work with top brands** from different industries.
- **Enjoy complimentary refreshments and snacks.**:

- **Company events & activities.**:

- **Strategic location**, nearby facilities e.g. banks, restaurants and supermarkets.
- **Positive and dynamic working environment.**

**Responsibilities**:

- **Provide high-quality customer service**, including interacting with customers, answering customer inquiries, and effectively handling customer complaints to establish a good relationship with customers.
- **Respond promptly and effectively to customer inquiries** via various E-Commerce platforms, such as Shopee, Lazada, TikTok, and etc.
- **Collaborate with internal teams** to resolve escalated issues and ensure a seamless customer experience.
- **Ensure all customer inquiries, questions and complaints are resolved** in accordance with company processes and procedures.
- **Handle customer complaints and concerns **with empathy and professionalism, working towards positive solutions.
- **Identify and communicate feedback from customers **with the team for continuous improvement and solutions.
- **Maintaining the good response rate** for all the E-Commerce platforms.
- **Work closely with internal team** and clients to ensure the accuracy of backend setting such as pricing, product listings, campaign banners and collaterals, and inventory of products.

**Job Requirements**:

- Preferably 1-2 years of working experience in e-commerce industry.
- Experience in E-commerce marketplaces (Shopee/Lazada) is a strong plus.
- Required Language(s): English and Bahasa Malaysia.
- Proficiency in **Mandarin** communication is highly advantageous.
- Good problem solving skills, initiative, attention to detail, strong sense of responsibility and positive working attitude.
- Good written and verbal communication skills.
- Fresh graduates are welcomed to apply.

**Job Types**: Full-time, Permanent

**Salary**: RM2,500.00 - RM3,500.00 per month

**Benefits**:

- Cell phone reimbursement
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Holidays
- Monday to Friday

Supplemental pay types:

- Attendance bonus
- Performance bonus
- Yearly bonus

**Education**:

- Diploma/Advanced Diploma (preferred)

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