Application Support Specialist
3 weeks ago
Position : Application Support Specialist
Salary : RM 2,500 - RM 5,000
Location : Kepong, KL
Working Days / Time : 8.30am - 5.30pm / Mon - Fri
**Responsibility**
- Required to do onsite installation from hardware to systems especially new users.
- Perform onsite training to users and presentation to new and existing users on product features.
- Prepare and develop of documentation on software user guide and software customisation request including software testing.
- Provide user support enquiries regarding Point-of-Sales (POS) and technical issues including remote troubleshooting and debugging of systems.
- Track, follow-up and resolve customer’s outstanding issues based on ticketing system.
**Requirement**
- At least 1 year of working experiences in the related field.
- Good command in written and spoken English.
- Good in SQL command and networking.
- Ability in multitasking, fast learner and set priorities of work within deadlines.
- Product training will be provided.
**Job Types**: Full-time, Permanent
**Salary**: RM2,500.00 - RM5,000.00 per month
**Benefits**:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Monday to Friday
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Kepong: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- related: 1 year (preferred)
**Language**:
- Mandarin (preferred)
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