Customer Service/concierge

5 months ago


Ampang, Malaysia City Properties Sdn Bhd Full time

Role & Job Responsibilities:

- To assist in overseeing the daily shopping mall operations of Customer Service (CS) at Info Counter,
- To work closely with all retailers on operational issues of the mall and to ensure that all policies in the Retailers’ Handbook are adhered to,
- To constantly improve and deliver excellent customer services to all customers (both shoppers and retailers),
- To liaise with Marketing Department to assist in ensuring all events and promotions are executed smoothly and information is distributed correctly and accurately,
- To be able to convert walk-in potential customers into revenue and income generating customers for the company by giving them the best customer service experience,
- To ensure the cleanliness and tidiness of info counter and equipment under the care of Customer Service Department,
- To attend to customers' complaints, feedback, requests, emergencies and to respond accordingly (e.g. first aid etc.)

Job Requirements:

- Well-developed oral and written communication skills in Bahasa Malaysia and English, Able to converse in Mandarin would be an advantage but not compulsory.
- Previous work-related skills in customer service knowledge with working experience and exposure in Shopping Mall would be an advantage.
- Knowledge in basic administrative duties with Microsoft Office (Word & Excel)
- Pleasant personality with excellent grooming skills and PR skills
- Able to work shifts on weekends and Public Holidays.

**Salary**: RM2,200.00 - RM3,100.00 per month

**Benefits**:

- Additional leave
- Cell phone reimbursement
- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Holidays
- Monday to Friday
- Rotational shift
- Weekend jobs

Supplemental pay types:

- Yearly bonus

COVID-19 considerations:
Wear Face Mask



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