Technician 2, Quality Assurance

2 weeks ago

Kuching, Malaysia Western Digital Full time

**Company Description**
At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.

At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that. Our technology helped people put a man on the moon.

We are a key partner to some of the largest and highest growth organizations in the world. From energizing the most competitive gaming platforms, to enabling systems to make cities safer and cars smarter and more connected, to powering the data centers behind many of the world’s biggest companies and public cloud, Western Digital is fueling a brighter, smarter future.

Binge-watch any shows, use social media or shop online lately? You’ll find Western Digital supporting the storage infrastructure behind many of these platforms. And, that flash memory card that captures and preserves your most precious moments? That’s us, too.

We offer an expansive portfolio of technologies, storage devices and platforms for business and consumers alike. Our data-centric solutions are comprised of the Western Digital®, G-Technology, SanDisk® and WD® brands.

Today’s exceptional challenges require your unique skills. It’s You & Western Digital. Together, we’re the next BIG thing in data.
**Job Description** Roles / Responsibilitie**:

- Support data analytics work i.e. customer feedback, Key Quality Characteristics (KQC) performance, Optical Surface Analyzer (OSA) performance, process Cpk by form factor etc.
- Support request for Failure Analysis (FA), retrieve KQC data or OSA or Scanning Electron Microscope (SEM) data, in-process data, data from INSITE database or other database as required.
- Support obtaining information related to shipment, on-hold, process improvement/update, experiments (ERNs), customer returns, and others.
- Responsible to assist in conducting line audits for compliance and follow up on audit findings for improvement.
- Responsible to update weekly Key Performance Indicator (KPI) charts for customers, Substrate and Media operations and procedure update as required.
- Accountable for accurate records in database for customer (Media or downstream customer) feedback.
- Authority to follow up and follow through committed actions/evaluation lots for improvements to Customer (Media), and escalate to Engineer if no response from action PIC.
- Responsible to maintain & updating the Quality Noticeboard.
- Assist in ensuring the functional business risk (in area of assigned responsibility) are adequately identified and mitigated at best possible level.
- Responsible for the personal health and safety at the workplace.
- Support any other projects / task assigned by supervisor, leveraging 4IR-related skills and expertise to drive innovation, agility, and digital transformation across the organization.

**Qualifications**
REQUIRED:

- Diploma in any relevant Engineering discipline.

PREFERRED:

- Minimum 2 years working experience in related field or manufacturing environment.
- Able to work independently with minimum supervision, committed and good team player.
- Basic knowledge in ISO 9001, ISO 14001, ISO 45001, ISO 22301, RBA standards requirements.
- Proficiency in using software tools for data analysis and SPC.

SKILL:

- Positive, continuous improvement mindset.
- Adaptable, attention to detail, and good time management.
- Effective communication for collaboration and documentation.
- Able to contribute ideas to maintain and enhance product quality.
- Strong communication and interpersonal skills, assertive, good analytical skills.
- Data, digital, and technological literacy, and proficient in Microsoft Office Suite i.e. Excel, Word, Power Point**.**

**Additional Information**

Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

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