Customer Complaint Management

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. Sound like you? Then read on. About the Role Responsible for providing services to customers relating to areas such as sales, sales promotions, billing inquiries, service requests, suggestions and complaints Provide product and service...

**Responsibilities** manner. - Handle customer complaints and provide appropriate solutions within the time limits. - Create policies and procedures for effective customer service. - Conduct customer satisfaction surveys from time to time. - Create reports based on customer feedback on products and services. **Requirements**: - Diploma/ Bachelor’s...

Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it. DESCRIBE UR COMPANY SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent

Job Description - To manage daily workshop operations and service centre activities to ensure efficient workflow - Ensure the service department meets all customer satisfaction and set profitability targets - To be able to handle customers' complaints immediately and effectively. - To ensure operational workflow are on track and is going on according to...

**Job description** **Responsibilities**: - Handle all incoming calls from customers - Provide good customer services and maintain good report with company customers - Ensure customer request, inquiry, feedback and complaints are attended and resolved in timely manner and in accordance to Company's procedures. - Work closely with team members to achieve...

Job Responsibilities: - Coordinate and carry out daily installation, maintenance and repair works as per checklist and schedule. - Maintain filter and strainer for AHU, FCU, Pump, Water Feature, all M&E equipment etc. - Assist in inspection, testing and service of all fire protection system. - Attend to minor mechanical and electrical defects reported by...

Monitor and report revenue and cash flow - Address customer issue and complaints - Team management skill - Smile at the guests whenever you are dealing with them. Make attempts to learn and use guest’s name at every opportunity - Understand and able to perform departmental standards and procedures in areas like check in and check out, room change,...

**Job Number** 23152453 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Kuching Hotel, 2, Jalan Padungan, Kuching, Sarawak, Malaysia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front office functions and...

Job Responsibility:Ensure that food stall operators comply with Food Handling Guidelines and Food Court Rules and Regulations.Ensure that the Food Court is maintained in a clean and hygienic condition in accordance with regulations by cleaning contractor.Responsible for collecting daily rental proceeds.Promptly respond to and address all customer feedback...

Plan and arrange delivery truck and manpower for loading, delivery and distribution activities. - Plan and arrange driver and attendant off day schedule - Follow-up with drivers for outstation delivery matters - Review the validity of customer complaint related to transportation issue; follow-up with customer on complaint until case closed - To assist in...

At least 1 year (s) of working experience in the related field is required for this position. Job Descriptions - Organize and perform general maintenance request and complaint. - To plan, arrange and monitor maintenance daily activities. - To perform maintenance services such to do daily technical inspection round. - Carried out repairs and preventing...

**Retail Expert**: **ACCOUNTABILITIES** - Create conversations and engage with the customers to convert into sales opportunities (postpaid / prepaid registrations, devices, VAS and accessories, etc.) - Result-driven and stay up-to-date with the product features and maintain retail outlet visual appearance in high standards. - Achieve desirable Net Promoter...

**ACCOUNTABILITIES** - Create conversations and engage with the customers to convert into sales opportunities (postpaid / prepaid registrations, devices, VAS and accessories, etc.) - Result-driven and stay up-to-date with the product features and maintain retail outlet visual appearance in high standards. - Achieve desirable Net Promoter Score (NPS) by...

To do front counter cashier and posting daily cheque. - To attend customer enquiries and answering the incoming calls in courteous manner. - Handle and record the incoming and outgoing couriers in the office. - To assist purchasing department as and when is required. - To perform any ad-hoc tasks assigned by the superior/Manager. **Job Requirement** -...

**Rentokil Initial**: Rentokil Initial is an international business services company employing over 57,700 colleagues across 90 countries. We strive to protect people and enhance lives, for example by controlling pests, improving hygiene and improving interior spaces with plants and scenting. We are experts in the fields we operate in, investing in...

Responsibilities: -Receiving and attending customers by providing a high standard of customer service. -Identifying and responding to customer’s need. -To advise and follow up with customer on technical / delivery / pricing or any additional charges issues. -To prepare quotation and job sheet accordingly. -To investigate into customers’ complaints and...

Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations. - Operating scanners, scales, cash registers, and other electronics. - Balancing the cash register and generating reports for credit and debit sales. - Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to...

Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations. - Operating scanners, scales, cash registers, and other electronics. - Balancing the cash register and generating reports for credit and debit sales. - Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to...

Key Responsibilities Performs Tier I procedures and preventative maintenance and wet-cleans, seeking assistance when needed.  Assists senior engineers with corrective maintenance as needed. Disassembles, cleans and rebuilds kits as part of kit management quality. Learns and applies basic diagnostic techniques and the use of documentation and test...

To provide field technical expertise on farm management, disease control, feed nutrition advice, growth of livestock and livestock health. Provide technical assistance and investigate complaints involving animal management or health issues. Recommend treatment or remedial actions to the customer. - Provide technical assistance on maintaining good level of...