Social Media Chat Support(Native Japanese Speaker)
2 weeks ago
We are seeking an exceptional Native Japanese-speaking Chat Support Navigator to join our dynamic team at a cutting-edge technology company. Your primary mission will be to provide exceptional customer service and support to our valued users, ensuring a seamless and satisfying experience on our platform.
**Responsibilities**:
- Provide real-time chat support to platform users in Japanese, resolving queries promptly and efficiently
- Effectively diagnose and troubleshoot technical issues related to platform usage
- Offer clear and concise instructions and solutions to users, ensuring a seamless experience
- Gather and document user feedback to identify recurring issues and areas for improvement
- Maintain a professional and approachable demeanor in all interactions, fostering positive relationships with users
- Collaborate with the wider support team to escalate complex queries and provide resolution within established timeframes
- Stay abreast of platform updates and industry best practices to ensure the provision of accurate and up-to-date support
**Qualifications**:
- Fluent in Japanese with native-like proficiency
- Excellent written and verbal communication skills
- Exceptional customer service orientation with a strong desire to help others
- Advanced troubleshooting and problem-solving abilities
- Proficient in using a variety of chat support tools and platforms
- Ability to work in a fast-paced and dynamic environment
- Strong attention to detail and accuracy
- Passion for technology and eagerness to learn new products and features
**Salary**: RM2,302.89 - RM9,000.00 per month
**Benefits**:
- Additional leave
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Rotational shift
Supplemental pay types:
- Performance bonus
**Language**:
- Japanese (required)
- English (required)
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