Business Process Associate @ Mnc Newzealand Market

4 weeks ago


Cyberjaya, Malaysia Times Consult Full time

Our client is a well-known MNC which offers attractive benefits as below:

- Fixed monthly Transportation Allowance
- Shift Allowance will be given to support foreign country (NZ)
- Insurance & Medical Coverage
- Optical and Dental Allowance
- Performance Incentive
- 18 Days Leave Allowance
- 14 Days Medical Leave Allowance
- 1 Day Birthday Leave
- Floating Leave
- 16% EPF Contribution from employer
- Yearly performance bonus and yearly salary review
- Training Provided

Job Responsibilities:

- **Process existing customers' request within as per the agreed Service Level Agreement**:

- Processing of incoming requests for service in a timely and efficient manner. Taking ownership in all actions required to resolve the customers queries including liaising and driving results with other teams until full request criteria is satisfied.
- Provide information, and process requests from different customer channels. To take all practicable steps to see beyond the service request and ensure you understand the full needs of your customer and delivering to these, if unsure you must seek the assistance of your Assistant Manager.
- Perform other responsibilities and duties periodically assigned by supervisor in order to meet reasonable operational and/or other requirements
- Process all Life change requests received as per stipulated requirements
- Ensure that timeline and objectives as agreed with superior for any other assignments / projects that may be assigned are met or exceeded.
- Attend & get certified for development plans identified to up skill and for personal development as per the planned timeline.
- Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and/or other requirements.
- Ensure that the agreed Individual processing Turn Around Times (TAT) are met or exceeded.
- Ensure all task and activities are recorded in AOM accurately and promptly.

Job Requirements:

- possess Bachelor’s degree in any field
- Fresh Graduates encouraged to apply.
- **Prior to immediate joiner / less than 2 weeks notice period.**:

- Fluent in spoken and written English is a must.
- Must be willing to work from 5:30am/6:30am to support New Zealand market. (With Shift Allowance)

**Salary**: RM2,800.00 - RM4,000.00 per month

**Benefits**:

- Additional leave
- Professional development

Schedule:

- Early shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Cyberjaya: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Notice period/ Earliest availability
- Are you able to commit for early shift (5:30am-2:30pm/6:30am-3:30pm)?

**Education**:

- Bachelor's (required)



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