Assistant Workforce Management Expert

1 week ago

Malaysia TDCX Full time

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore Top Reasons to work with TDCX

Attractive remuneration, great perks, and performance incentives

Comprehensive medical, insurance, or social security coverage

World-class workspaces

Engaging activities and recognition programs

Strong learning and development plans for your career growth

Positive culture for you to #BeMore at work

Easy to locate area with direct access to public transport

Flexible working arrangements

Be coached and mentored by experts in your field

Join a global company, winner of hundreds of industry awards
What is your mission?

Create scheduling in Workforce Management tool

Manage changes to scheduling to ensure adequately daily resource coverage

Work closely with Operations management to assist them in enforcing schedule adherence and Aux code usage

Collect, analyze and process operation’s data on daily/weekly/monthly/quarterly/half yearly basis to generate accurate / defined forecasting matrix to improve operation efficiency (e.g. Change of operation start time)

Ensure hours are accurately accumulated and categorised in a format compatible with company procedure

Coordinate with other analyst to ensure continuity of coverage and distribution of up-to-minute statistical data about the day

Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
Who are we looking for?

Preferable with 2 years of working experience in the related field is required for this position.

Knowledge in any Work Force Management Software is an advantage;
Ability to perform statistical analysis and produce analytical and informative reports

Must have initiative, drive and work independently with minimum supervision and a good team player.

Excellent verbal and written communication skills in English and the language of supporting market
Who is TDCX?

**TDCX (NYSE**: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

  • Workforce Management Manager

    4 weeks ago

    Malaysia TDCX Full time

    #BeMore Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top Reasons to work with TDCX Attractive...

  • Assistant Subject Matter Expert

    5 days ago

    Malaysia TDCX Full time

    #BeMore Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top Reasons to work with TDCX Attractive...

  • Assistant Real Time Analytics Expert

    2 weeks ago

    Malaysia TDCX Full time

    #BeMore Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top Reasons to work with TDCX Attractive...

  • Assistant Customer Experience Expert

    1 day ago

    Malaysia TDCX Full time

    #BeMore Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top Reasons to work with TDCX - Attractive...

  • Assistant Customer Experience Expert

    2 weeks ago

    Malaysia TDCX Full time

    #BeMore Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top Reasons to work with TDCX Attractive...

  • Construction Manager

    6 hours ago

    Malaysia Petroplan Full time

    **Construction Manager Roles and Responsibilities**: To read understand and implement the Company and Project HSEQ Policy and the Company Management System documents Demonstrate high profile and vlslble safety leadership by example and through effective Ability to understand the requirements ofprocess safety and practical safety of work site executions. The...

  • Learning & Development Expert

    1 day ago

    Malaysia Teledirect Telecommerce Phils Inc Full time

    #BeMore Do you aspire a rewarding career that lets you do more and achieve more Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top Reasons to work with TDCX - Attractive...

  • Clinic Assistant

    1 day ago

    Malaysia AA SERENE MANAGEMENT SDN BHD Full time

    SKOP KERJA : Pembantu Klinik Khidmat pelanggan Kebersihan klinik Klinikal (perlu ada keinginan untuk belajar ) Marketing Waktu Operasi : 8.00 Pagi - 10.00 Malam Waktu shift : Shift Pagi : 7.45 pagi - 4.00 petang Shift Petang : 3.00 petang - 10.30 malam GAJI BULANAN Gaji + EPF + SOCSO + OT Business management for clinic POLIKLINIK MEDI IHSAN Cawangan Tanjong...

  • Finance Expert

    2 weeks ago

    Malaysia TDCX Full time

    **#BeMore**: Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! **Top Reasons to work with TDCX**: -...

  • Lead Data Analyst

    4 weeks ago

    Malaysia Trinity Workforce Solutions, Inc. Full time

    **QUALIFICATIONS** - Desired education - Bachelor's degree in Business Administration, Finance, Information Technology, Engineering or related field. - At least 8-10 years with Commercial, Finance, Sales, Procurement/Supply Chain, Contract Management and/or IT project delivery background with proven track record of building and developing IT solutions -...

  • Manager, Group Treasury Operations

    1 day ago

    Malaysia AIA Group Full time

    Bring your career aspirations to life with AIA!Working closely with the Head of Internal Capital & Liquidity the primary objective of the position is to support the effective cash and liquidity management of the Group Corporate Centre (GCC) entities and GCC investment budgeting process. GCC Cash Forecasting & Liquidity Management - Support production of...

  • Assistant E-sport Manager

    4 weeks ago

    Malaysia Beyondsoft (Malaysia) Sdn. Bhd Full time

    COMPANY DESCRIPTION Beyondsoft (listed by the Shenzhen Stock Exchange, stock code 002649) is a global provider of IT consulting, product and solution services. Relying on strong R&D and innovation capabilities, the company widely adopts emerging technologies based on big data and mobile internet, including big data management platform, enterprise risk...

  • Learning & Development Expert

    1 day ago

    Malaysia TDCX Full time

    #BeMore Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top Reasons to work with TDCX - Attractive...

  • Vice President, Bpo Management-bangsar South

    4 weeks ago

    Malaysia Lazada Full time

    Location: **Malaysia** - Department: Finance/Legal- Location: Malaysia- Team and Role Introduction: - We are the BPO management team, focusing on the end-to-end management of non-FTE staff (outsourcing), and we are currently seeking an independent, passionate, capable, and experienced professional in non-FTE staff management to join our team. Together, we...

  • IT Executive

    1 day ago

    Malaysia SABAHEBAT SDN. BHD. (MEMBAKUT ESTATE) Full time

    Responsible in the administrative division for the plantation sector and oil palm and durian commodities involving the use of technological equipment such as inventory and others. - Responsible for reviewing and analyzing the feasibility of existing computer systems and subsequently designing, developing, implementing, maintaining and reviewing data and...

  • HR Onboarding Expert

    2 weeks ago

    Malaysia TDCX Full time

    #BeMore Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top Reasons to work with TDCX Attractive...

  • Talent Acquisition Expert

    7 days ago

    Malaysia TDCX Full time

    #BeMore Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top Reasons to work with TDCX Attractive...

  • Business Analytics Expert

    1 day ago

    Malaysia TDCX Full time

    #BeMore Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top Reasons to work with TDCX - Attractive...

  • Learning & Development Expert

    6 days ago

    Malaysia TDCX Full time

    #BeMore Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top Reasons to work with TDCX Attractive...

  • Assistant Manager, Finance

    6 hours ago

    Malaysia CIMB Group Full time

    Work with relevant functional teams in Group Finance to support financial forecasting, reporting, and operational metrics tracking - Build and manage relationships with key stakeholders (Group Islamic Banking) - Prepare financial performance reports for regular management and business meeting reviews - Work with existing Management Reporting teams to analyze...