Assistant Subject Matter Expert

3 weeks ago

Malaysia TDCX Full time

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore Top Reasons to work with TDCX

Attractive remuneration, great perks, and performance incentives

Comprehensive medical, insurance, or social security coverage

World-class workspaces

Engaging activities and recognition programs

Strong learning and development plans for your career growth

Positive culture for you to #BeMore at work

Easy to locate area with direct access to public transport

Flexible working arrangements

Be coached and mentored by experts in your field

Join a global company, winner of hundreds of industry awards
What is your mission?

Provide excellent support experience to customers via all relevant communication channels and interact with customer on the workflow completion as required.

Participate in peer coaching and review sessions to ensure consistent high-quality work across the team.

Provide Supervisors and Manager with agents' regular performance feedback.

Assist with CSAT program by working with the administrators on the delivery of the surveys, evaluating customer feedback received from the surveys.

Prepare and analyze quality reports for Management review and participate in the design of quality, ensuring to monitor forms and quality standards.

Provide actionable data to various internal support groups as needed.

Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
Who are we looking for?

Preferably with 2 years of working experience in the related field is ideal for this position.

Possesses strong time management skills and the motivation to exceed expectations.

Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.

Ability to communicate effectively, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation)

Ability to work with computers and multiple systems, as well as the ability to learn and adapt to new ones.

Excellent verbal and written communication skills in English and the language of the supporting market.
Who is TDCX?

**TDCX (NYSE**: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

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