Field Operation Representative

2 days ago


Kuala Lumpur, Malaysia Boon Siew Honda Sdn. Bhd. Full time

**Responsibilities**:

- 1. Perform field visit by monthly basis to guide dealer and to understand market situation.
- 2. To check, evaluate and monitor dealer performance in After Sales business and ensure dealer operation run smoothly.
- 3. Ensuring After Sales - Service Incoming (Customer visit) target to be achieved.
- 4. Ensuring customer retention by plan and execute improvement activity (Dealer Service Incoming and Parts Improvement activity (ie: Service Campaign, After Sales Marketing, Periodical Maintenance enhancement)
- 5. Analyse Service Incoming vs Part Sales for dealer revenue improvement
- 6. Dealer Management System (H-ASSYSt) enhancement, implementation, and execution
- 7. Carry-out appropriate After Sales forecast activities to cater market demand.
- 8. Assist and guide dealer to improve After Sales business and customer concern.
- 9. Monitor and improve dealer service operation according to Service Operation Guideline and Dealer Evaluation result on monthly basis.
- 10. Plan and execute Dealer Satisfaction Index (DSI) and Customer Satisfaction Index Improvement (CSI) activity.
- 11. Analysis overall Dealer, Customer issue/concern and come out with solution and prevention activity.
- 12. Conduct Hospitality briefing (OMOTENASHI), Service Operation Guideline (SOG) & Dealer Management System (H-ASSYST) Training.
- 13. Carry-out appropriate weekly, monthly, yearly reporting when it necessary.
- 14. Other tasks assigned by the superior from time to time**Benefits**:

- EPF
- SOCSO
- Annual Leave



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