Supervisor

6 months ago

Shah Alam, Malaysia ARTISAN ILUSI SDN BHD - Dotty's Pastries & Coffee Full time

**RESPONSIBILITIES OF POSITION**

Responsible for the daily operations of businesses that prepare and serve food and drinks to customers. Food and beverage supervisors oversee all of the issues pertaining to a patron's dining experience, such as quality control, staff management, inventory, health and safety regulations and customer service.

**Duties**:

- Supervise and participate in kitchen and dining area cleaning activities.
- Resolve customer complaints regarding food service.
- Train workers in food preparation, and in service, sanitation, and safety procedures.
- Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.
- Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
- Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
- Control inventories of food, equipment, small ware, and report shortages to designated personnel.
- Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety.
- Perform personnel actions, such as hiring and firing staff, providing employee orientation and training, and conducting supervisory activities, such as creating work schedules or organizing employee time sheets.
- Analyse operational problems, such as theft and wastage, and establish procedures to alleviate these problems.
- Record production, operational, and personnel data on specified forms.
- Develop equipment maintenance schedules and arrange for repairs.
- Perform various financial activities, such as cash handling, deposit preparation, and payroll.
- Purchase or requisition supplies and equipment needed to ensure quality and timely delivery of services.
- Specify food portions and courses, production and time sequences, and workstation and equipment arrangements.
- Compile and balance cash receipts at the end of the day or shift.
- Conduct meetings and collaborate with other personnel for menu planning, serving arrangements, and related details.
- Present bills and accept payments.
- Greet and seat guests, and present menus and wine lists.
- Develop departmental objectives, budgets, policies, procedures, and strategies.
- Schedule parties and take reservations.

**Requirements**:

- Related qualifications in the F & B field.
- Awareness of local, state and federal health and sanitation laws.
- Required language(s): Bahasa Malaysia, English.
- At least 2 year(s) of working experience in the related field is required for this position.
- Can effectively solve problems.
- Demonstrates strong leadership skills and is team player.
- Able to work in high-energy and demanding environment.

**Job Types**: Full-time, Permanent

Pay: RM2,100.00 - RM2,500.00 per month

**Benefits**:

- Maternity leave
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Early shift

Supplemental pay types:

- Attendance bonus
- Overtime pay

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