Customer Service Specialist

2 weeks ago

Bukit Jalil, Malaysia Gambit Consulting Sdn. Bhd Full time

**Job Summary**
- Responsible for providing exceptional customer support and assistance to merchants in an online environment
- This role involves addressing merchant and supplier inquiries, resolving complaints, and ensuring a positive experience for involved parties.

**Responsibilities**
- Issue Resolution: Investigate and resolve customer complaints and issues in a timely and satisfactory manner. Follow established procedures and guidelines to handle different types of situations, such as payment discrepancies, account auditing, product malfunctions, and account security concerns.
- Product Maintenance: Be vigilant on planned maintenance notifications from various suppliers where the service will be unavailable. Communicate with affected merchants to provide timely updates on maintenance progress from pre-planning to completion.
- Technical Support: Troubleshoot and provide basic technical assistance to customers experiencing difficulties with the service, such as login problems, product loading issues, or payment processing errors. Escalate complex technical issues to the appropriate teams.
- Documentation and Reporting: Accurately document customer interactions, issues, and resolutions in the customer service database or ticketing system. Provide regular reports on customer inquiries, trends, and feedback to the management team
- Knowledge Update: Stay updated with the latest products, features, and industry trends. Attend training sessions and participate in ongoing professional development to enhance product knowledge and customer service skills
- Request Management: Act as focal point and work with Operations team to manage and fulfill onboarding and offboarding service requests.

**Requirements**:

- SPM, High school diploma or equivalent
- Excellent communication skills in English (Written)
- Strong customer service orientation and the ability to remain calm and professional in challenging situations.
- Good problem-solving and decision-making abilities.
- Basic understanding of Social Media tools in providing customer support online via platforms such as web browsers, mobile devices
- Knowledge and interest in gaming industry is a plus

Pay: RM2,500.00 - RM3,500.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- Attendance bonus
- Overtime pay
- Performance bonus

Application Question(s):

- English Proficiency Self Rating 1(low) to 5(high) - Spoken
- English Proficiency Self Rating 1(low) to 5(high) - Written
- Chinese Proficiency Self Rating 1(low) to 5(high) - Spoken
- Chinese Proficiency Self Rating 1(low) to 5(high) - Written

  • Customer Service Specialist

    7 days ago

    Bukit Jalil, Malaysia SLA Consultancy Sdn Bhd Full time

    Job Responsibilities: - Provide exceptional customer service both online and on-site, ensuring customer satisfaction and loyalty. - Address customer inquiries, complaints, and issues efficiently through various digital platforms and in-person interactions, offering prompt and professional resolutions. - Coordinate and manage customer bookings, ensuring a...

  • Customer Service Executive

    4 weeks ago

    Bukit Jalil, Malaysia Trinity Workforce Solution Sdn Bhd Full time

    **Job Summary**: We're looking for customer agent to work with a leading International Bank Industry. The customer service agent is responsible for providing value-added service and administrative support through phone in a timely, accurate, and efficient manner for assigned sales divisions or external customers. **Location**:Bukit Jalil **Your...

  • Customer Service Executive

    4 weeks ago

    Bukit Jalil, Malaysia Trinity Workforce Solution Sdn Bhd Full time

    **Job Summary**: We're looking for customer agent to work with a leading International Bank Industry. The customer service agent is responsible for providing value-added service and administrative support through phone in a timely, accurate, and efficient manner for assigned sales divisions or external customers. **Location**:Bukit Jalil **Your...

  • Receptionist Customer Services

    7 days ago

    Bukit Jalil, Malaysia I SIHAT PERGIGIAN KUALA LUMPUR Full time

    **Key Responsibilities**: - Greeting patients and visitors, and ensuring they are registered and checked in. - Answering and directing phone calls, scheduling appointments, and managing the appointment system. - Scheduling, re-scheduling, or canceling appointments as needed. - Scheduling follow-up appointments and providing message reminders. - Assisting...

  • Manager, Customer Service

    5 days ago

    Bukit Jalil, Malaysia BE International Marketing Sdn Bhd Full time

    Manage customer inquiries feedback and complaints from all countries on a daily basis. - Provide guidance and standard responses to the team to ensure customer satisfaction. - Lead and oversee the department's CRM project for customer satisfaction acquisition and retention programs. - Develop strategies to increase membership retention rates for all...

  • Customer Service Officer

    4 days ago

    Bukit Jalil, Malaysia Agensi Pekerjaan Careerpath Sdn Bhd Full time

    Understand customers' needs and provide quick, accurate and satisfactory answers to their queries and concerns - Guide callers in navigating the client website and using the available services - Gather customer feedback and sentiments and escalate to the relevant parties for further actions - Ensure proper documentation, notification, escalation, tracking...

  • Customer Service

    4 weeks ago

    Bukit Bintang, Malaysia ONE SERVICE REPUBLIC SDN BHD Full time

    **Customer Service Executive** **Xiaomi Authorized Service Center (One Service Republic SDN BHD) - Plaza Low Yat** **RESPONSIBILITY**: - Handle customer service on-site - Resolve customer problem and issue - Do admin and any related task **REQUIREMENT**: - Minimum SPM Speak Malay and English - Willing to learn & start from below - Availability to work...

  • Customer Service

    3 weeks ago

    Bukit Bintang, Malaysia ONE SERVICE REPUBLIC SDN BHD Full time

    **Customer Service Executive** **Xiaomi Authorized Service Center (One Service Republic SDN BHD) - Plaza Low Yat** **RESPONSIBILITY**: - Handle customer service on-site - Resolve customer problem and issue - Do admin and any related task **REQUIREMENT**: - Minimum SPM Speak Malay and English - Willing to learn & start from below - Availability to work...

  • Customer Service

    4 weeks ago

    Bukit Bintang, Malaysia ONE SERVICE REPUBLIC SDN BHD Full time

    **Customer Service Executive** **Xiaomi Authorized Service Center (One Service Republic SDN BHD) - Plaza Low Yat** **RESPONSIBILITY**: - Handle customer service on-site - Resolve customer problem and issue - Do admin and any related task **REQUIREMENT**: - Minimum SPM Speak Malay and English - Willing to learn & start from below - Availability to work...

  • Customer Service

    4 weeks ago

    Bukit Bintang, Malaysia ONE SERVICE REPUBLIC SDN BHD Full time

    **Customer Service Executive** **Xiaomi Authorized Service Center (One Service Republic SDN BHD) - Plaza Low Yat** **RESPONSIBILITY**: - Handle customer service on-site - Resolve customer problem and issue - Do admin and any related task **REQUIREMENT**: - Minimum SPM Speak Malay and English - Willing to learn & start from below - Availability to work...

  • limited Customer Service Executive(Banking

    4 weeks ago

    Bukit Jalil, Malaysia Glob Pro BrainHunters Sdn Bhd Full time

    Job/Position Title: Customer Service Executive Location: Bukit Jalil **Salary**: -3.5k-3.8k + 300 to 400 (Shift Allowance) + OT Working Hours 24/7 Rotational Shift (Monthly Rotation) A. Job Responsibilities Responsibilities: - Handle inbound customer calls quickly and effectively, and take help from phone banking officers where necessary - Sign up...

  • B2b Saas Sales Specialist

    4 weeks ago

    Bukit Jalil, Malaysia Human Capital Connection Sdn Bhd Full time

    **Stay Humble & Stay Hungry, Together We Grow!** We're seeking a dynamic Sales Specialist to drive our B2B SaaS products into the heart of the market. You'll be an integral part of our team, working collaboratively with Software Engineers, Sales & Marketing experts, and key stakeholders to create a sales strategy that will set new standards in our...

  • B2b Saas Sales Specialist

    4 weeks ago

    Bukit Jalil, Malaysia Human Capital Connection Sdn Bhd Full time

    **Stay Humble & Stay Hungry, Together We Grow!** We're seeking a dynamic Sales Specialist to drive our B2B SaaS products into the heart of the market. You'll be an integral part of our team, working collaboratively with Software Engineers, Sales & Marketing experts, and key stakeholders to create a sales strategy that will set new standards in our...

  • Customer Service Executive Limited Availability Up

    7 days ago

    Bukit Jalil, Malaysia Glob Pro BrainHunters Sdn Bhd Full time

    Job/Position Title: Customer Service Executive Location: Bukit Jalil **Salary**: -3k-3.5k + 300 to 400 (Shift Allowance) + OT Working Hours 24/7 Rotational Shift (Monthly Rotation) A. Job Responsibilities Responsibilities: - Handle inbound customer calls quickly and effectively, and take help from phone banking officers where necessary - Sign up...

  • Customer Service Assistant

    4 weeks ago

    Bukit Mertajam, Malaysia Nirvana Asia Group (Penang) Full time

    Ensuring that the efficient running of the daily counters service operations, to ensure a quality and accuracy of various marketing reporting, updating of customer particulars and handling of correspondences. - Handling the general sales transactions in accordance with established Company policies, guidelines, and procedures, with excellent Customer Service,...

  • Customer Service Executive

    5 days ago

    Bukit Jalil, Malaysia Qinetics Solutions Sdn Bhd Full time

    To escalate unresolved queries to designated departments for further investigation. - To obtain and examine all relevant information to assess the validity of inquiries and to determine possible causes, and to propose appropriate solutions. - To communicate progress and resolution of issues to internal and external customers. - To maintain accurate and...

  • Service Desk Analyst

    6 days ago

    Bukit Jalil, Malaysia Abhidi Solution Full time

    **Responsibilities: - ** - Provide VIP support. - Route problems to internal 2nd and 3rd level IT support staff. - Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. - Administer and provide User account provisioning. - Use the Incident Management System to document and manage...

  • Customer advocate

    3 weeks ago

    Bukit Jalil, Malaysia Cief Worldwide Sdn. Bhd. Full time

    Responsibles:Assist customers in resolving inquiries through various channels (phone, Whats App, social media, tickets, and live chat).Monitor shipments for timely delivery.Communicate with internal and external parties about customer deliveries.Collaborate with the customer relationship team for personalized responses, ensuring satisfaction and...

  • Customer Service Assistant

    4 weeks ago

    Bukit Raja, Malaysia Blue M Services Sdn Bhd Full time

    Scope of Task: - 1. To deliver excellent customer service and manage the needs of online customers (through live chat). 2. Liaise with other departments as required to resolve user issues. 3. Able to handle high volume of inquiries from customer. 4. Able to Speak and write in English fluently. 6. Provide responses and advisory to customers /sellers. 7....

  • Service Excellence Intern

    7 days ago

    Bukit Jalil, Malaysia CIEF worldwide Sdn. Bhd. Full time

    Are you passionate about customer service and eager to learn from the best in the logistics industry? If so, we CIEF Worldwide have an exciting opportunity for you to join our customer service team as an intern. You will be part of a dynamic and diverse team that delivers exceptional service to our clients who need fast and reliable logistics solutions from...