Analyst, Collections
7 months ago
To manage O2C / Accounts Receivable / Collections Process, which includes:
- Manage collections of assigned portfolio via executing collections’ strategies.
- Manage daily inbound calls from stakeholders to address queries.
- Manage daily order releases and partnering with Credit team.
- Stakeholder engagement with Sales & Customer Service in identifying and resolving problems impacting collections, i.e dispute resolution & contract issues.
- Perform reconciliation of customer’s accounts, and timely clearance of Unapplied Cash & Credit Memos.
- Prepare & submit monthly reports and forecast. This includes analysis & commentaries on delinquent customers.
- Prepare Legal Packets for Litigation & Bankruptcy customers.
- Support Control & Compliance policy implementation & SOX requirements.
- Handle special & ad hoc projects as assigned.
- Support team members according to back up plan and on ad hoc basis if required.
- Conduct training as necessary to team members and ensuring O2C standard work documents are constantly up to date.
- Job function listed is not exhaustive and can include other responsibilities as assigned.
**Process Improvements**
- Proactively identify improvement opportunities to maintain and improve the processes & deliverables.
- Coordinate with stakeholders to identify root causes and work on counter measures.
- Display discipline & logic, and utilizes Problem Solving tools to address root causes.
- Allocates appropriate resources to solve problems based on urgency and impact.
- Works with Leaders to create plans and measure goals, appropriately challenges self and team to achieve results that have impact.
**Innovate**
- Able to work independently, systematically and coordinate among team members.
- Strong analytical skills with a high attention to detail and hands-on mentality.
- Be a good team player, able to contribute & assist colleagues when necessary.
- Have ability to cope with internal and external pressure, with challenging deadlines.
- Strong communication skills to build and maintain relationships and effective interface with stakeholders with good business sense (business partnering).
- Ability manage difficult conversations & strong negotiation skills.
- Contributes opinions to the discussions and encourages others to participate in brainstorming sessions.
- Execute on deliverables, while showing agility to adapt to changing environment.
**Requirements**:
- 3 to 5 years of working experience in the related field.
- Well verse in O2C or Collections process and procedure.
- Customer service / frontline experience is an added advantage.
- Operating knowledge of ERP system - Oracle. Preferred but not mandatory.
- Good command in English, written & verbal.
- Strong working knowledge in Microsoft Office, particularly Excel and PowerPoint.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
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