Collections Analyst

5 months ago

Kuala Lumpur, Malaysia Berkshire Hathaway Specialty Insurance Full time

**Who are we?**

A strategic and trusted insurance partner, Berkshire Hathaway Specialty Insurance (BHSI), provides a broad range of commercial property, casualty and specialty insurance coverages and outstanding service to customers and brokers around the world. Part of Berkshire Hathaway’s insurance operations, we bring our solutions to market with our stellar brand name, top-rated balance sheet, and the expertise of our global team of professionals, who exude excellent capabilities and strong character.

We are a values-based organization where respect, integrity, excellence, collaboration, and passion define who we are and how we do business. We value diversity of backgrounds, experience, and perspectives and strive to foster an inclusive environment that enables all our team members to bring their best selves to work. We are one team committed to building a culture where every teammate has the opportunity to contribute and be recognized. Want to be part of the team building the finest property, casualty and specialty lines insurance company in the world?

Learn more about our unique culture and history.

**Job Opportunity**:
Berkshire Hathaway Specialty Insurance (BHSI) has an exciting opportunity for a credit control specialist to join our Asia Middle East (AME) Operations team. Based in our Kuala Lumpur office, the Collections Analyst will support the collections and outstanding premium receivables processes for the AME region. This involves the reconciliation and handling disputes of insurance premium collections.

Reporting to the Credit Control Manager based in Singapore, the Collections Analyst will work closely with our offshore partner, underwriting teams, and strategic business partners in managing collections and receivables.

**ESSENTIAL JOB RESPONSIBILITIES**:

- Understand and identify the practices of credit control in detail, by product, country, and distribution channel.
- Routinely interface with offshore teams on day-to-day receivable issues including overdue accounts and continually providing guidance on billing and collection matters.
- Performing account reconciliations, investigating, and resolving any discrepancies or enquiries.
- Understand regulatory-based needs which may impact on the process in a market and/or product.
- Prioritize needs of the region to improve collections and data integrity for better regulatory, financial and ORSA reporting.
- Review and distribute aging reports, analyzing results to ensure they are within acceptable thresholds, driving action to address any negative trends.
- Engage with Brokers, Cedants, Agents on statement of account reconciliations.
- Monitor debtor balances to pursue and collect receivables. Organize and prioritize collection of overdue balance, maintaining close relationships with finance partners.
- Collaborate with Underwriters and Client & Broker Engagement team to liaise with brokers, cedants and insureds on outstanding collection issues.
- Reconcile, handle disputes of receipts, and follow up on unapplied cash (deposit suspense).
- Ensure receivables are accurately analysed and elevate collection issues per internal guidelines.
- Assist with projects related activities e.g. system implementation, process improvements, reporting enhancements, etc.
- Carry out any ad hoc duties and projects as assigned.

**REQUIREMENTS**
- Minimum of 5 years’ experience in Credit Control/Accounts Receivables/Collection function in an international insurance company.
- Experience working with regional and global teams.
- Experience and ability to work and collaborate in a diverse cultural environment.
- Experience working with Outsourced service providers.
- Hands-on, proactive approach with a clear understanding of the downstream impacts of Credit Control on Financial Reporting.
- Works well both in a team and independently to accomplish objectives.
- Strong analytical skills and attention to detail to reconcile complex accounts and resolve issues.
- Excellent numerical skills with high level of proficiency in MS Excel.
- Excellent communication and organizational skills.
- BA/BS degree in relevant disciplines.

**BHSI Offers**:

- A competitive package and exciting growth opportunities for career-oriented teammates.
- A dynamic, action oriented, and thoughtful environment centered on always doing the right thing for our customers, teammates and our other stakeholders.
- A purposely non-bureaucratic organization that embraces simplicity over complexity and emphasizes individual excellence in a team framework.

NOTE: Compensation will be commensurate with experience. This job description is not intended to be all-inclusive. Team Member may perform other related duties as negotiated to meet the ongoing needs of the organization.

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