Spa Receptionist

6 months ago

Kuala Lumpur, Malaysia Hilton Full time

**Position Statement**
(if any)

The Spa Receptionist ensures that the cleanliness and hygiene, especially the wet rooms, are well maintained for the Spa and Health Spa during its opening and closing procedures. He / she assists other team members to ensure fluidity of guests' journey.

**What will I be doing? Position Summary**
(bullet points)

As the Spa Receptionist, you will be responsible for performing the following tasks to the highest standards:

- Adhere to the customer-first purpose and promptly attend to customers' needs.
- Communicate well with guests and colleagues.
- Be a positive influence, responsible and proactive in solving problems.
- Seize opportunities for self-improvement by learning new skills.
- Flexible and responsive to changes in work requirements.
- Greet guests with a warm, friendly and sincere smile.
- Ensure guests present their membership card or room card and register in the club check-in / check-out form.
- Sign the refusal form if guests or Health Club members refuse to register, after he / she leaves the front desk.
- If a Health Club member or guest brings a friend, please explain the terms and conditions to him / her in advance and charge a fee, checking and confirming the information of the Health Club member or guest in the system.
- If the guest asks for a membership card, invite the guest to sit in the waiting area and inform the manager to assist with this. If the guest waits for more than 3 minutes, apologize to the guest, and inform the guest that the Sales Consultant will be there soon.
- Recommend exclusive and popular treatments to guests.
- Apologize on behalf of the Health Centre to any angry or upset guest / Health Club member, informing the supervisor or manager immediately.
- Fully understand the hotel's and Health Centre's services and features, including internal promotions, current and future facilities available to guests, and actively promote them to guests.
- Be familiar with the rights and interests of Health Club members and ensure they enjoy the services, taking the initiative to explain to guests these rights, making them feel honoured.
- Understand the name and function of all spa facilities and products.
- Ensure that the daily opening and closing of the Health Centre is carried out smoothly and efficiently.
- Read and update the receptionist's message book.
- Adhere to Hilton service standards and service quality reviews, in order to provide consistent service to guests, so that guests enjoy pleasant, memorable professional services.
- Perform any other reasonable duties as assigned.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

A Spa Receptionist serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Minimum 1 year of experience or equivalent combination of education and experience.
- Able to speak English in order to communicate efficiently with guests.
- Good interpersonal skills to provide overall guest satisfaction.
- Able to stand, walk and / or sit and continuously perform essential job functions.
- Able to operate gym equipment and swim.
- Able to work under pressure and deal with stressful situations during busy periods.

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