Customer Support Agent

We are looking for customer service agent for one of the biggest ecommerce companies: JD as below: - DIPLOMA HOLDER - 1 YEAR IN CUSTOMER SERVICE - LIVE CHAT EXPERIENCE WOULD BE PLUS - IMMEDIATE JOINER - Willing to work rotational shift/ 24 by 7

Understand customer needs, address concerns, and provide solutions promptly. Record detailed notes of customer interactions, ensuring every detail is captured. Work collaboratively with the wider customer service team to share insights and learnings. Demonstrate a proactive approach, spotting potential issues before they escalate and suggesting...

A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is...

**Job Title**:Korean Native Operation Agent** **Location: KL Sentral** **Shift: Day Shift, DOJ: 8th January** **Roles & Responsibilities**: - The individual performing this role is expected to be knowledgeable across ’s entire portfolio of Hardware, Software, and Services and will be responsible for making the complex accessible and ensuring each...

Position - Customer Service - Call Center - Inbound Calls Working Location -Bangsar South, Kuala Lumpur - 15 minutes walking distance from/to Kerinchi LRT station. Working hours - Rotation shifts, Monday - Sunday, 5 working days & 2 off days Basic Salary - From 2,300- RM 2,500- Based on relevant working experience. Fixed Monthly Attendance Allowance -...

**Position**: **Job title : Customer Service Coordinator** **Location : Kuala Lumpur** **Daily report : Daily report to Supervisor; Office Manager** - 24 hours call center customer service coordinator; - Dealing with customer by calls or online communication channel who is traveling over the world; - Handling complaints and inquiries efficiently,...

Job Description Responsible to provide first contact resolution (FCR) when possible by providing basic trouble shooting and offer appropriate alternative. When it is not possible, own customer’s complaints and work closely with respective problem owner to drive resolution Capture customer feedback and systematically escalate them to respective...

**Responsibilities** - Execute day-to-day operational tasks outlined by Manager, & follow up on the tasks assigned in timely and accurate manner; - Ensure the tasks/assignments are work within the company’s SOP, guidelines, Policies and Matrix framework; - Liaise and work closely with various stakeholders to ensure smooth operational process; - Respond in...

We're looking for a Due Diligence Agent to join our team in Kuala Lumpur. This role is a unique opportunity to have an impact on Wise's mission, grow as a specialist and help save millions more people money. This is an entry level role, so we don't expect you to have any previous experience in Due Diligence/Banking/Finance. Full training will be given to...

Position - Customer Service Agent - Call Center - Inbound Calls Working Location -Bangsar South Working hours - 24-7 rotation shifts, Monday - Sunday, 5 working days & 2 off days Basic Salary - From 2,300- RM 2,500- Based on relevant working experience. Fixed Monthly Attendance Allowance - RM200 **Responsibilities**: Primarily handle inquiries from both...

**Responsibilities**: - To execute day-to-day operational tasks outlined by Manager, timely perform & follow up on all the tasks assigned and to complete in timely and accurate manner; - Ensure all team members and own tasks/assignments are work within the company’s SOP guidelines, Policies and Matrix framework; - To liaise and work closely with various...

Position - Customer Service - Call Center - Inbound Calls Working Location -Bangsar South, Kuala Lumpur - 15 minutes walking distance from/to Kerinchi LRT station. Working hours - Rotation shifts, Monday - Sunday, 5 working days & 2 off days Basic Salary - From 2,300- RM 2,500- Based on relevant working experience. Fixed Monthly Attendance Allowance -...

Engage customer, understand their needs, and translate this need to work required, and set proper expectations about delivery time. - Identify issues, carry out (RCA) Root Cause Analysis, troubleshoot and translate Customer needs and requests into work required (service identification). - Focus on resolving customer issues, not closing cases; Solve the right...

Ekiwi is a regional e-commerce company specializing in cosmetics, nutrients and health supplements. Through innovative marketing, sales and distribution channels, we provide value by delivering quality products directly to our customers. Our new office & call centre in Kuala Lumpur is the latest addition to our growing team of 800+ employees spread across...

**Requirements**: - Computer literacy; - Able to identify ways of solving the problem and present the solution in a verbal and written manner; - Strong interpersonal skills; - High level of professionalism; - Attention to detail and punctuality; - Windows with a minimum of 8Gb RAM Memory or Apple Mac not older than 2015 year; - Stable internet connection; -...

About your role: We are looking for a Customer Service/Call Centre Agent who will liaison between our company and its current and potential customers. The person will be responsible for providing product information to prospective customer and also help in solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every...

about the companyOur client is a global financial company focusing on international payments and currency exchange. Established in 2004, it's a leader in the industry, serving clients worldwide with a focus on innovation and customer care. about the jobKey Responsibilities:Client Support:Assist clients via telephone, email, and chat.Handle complaints and...

about the companyOur client is a global financial company focusing on international payments and currency exchange. Established in 2004, it's a leader in the industry, serving clients worldwide with a focus on innovation and customer care. about the jobKey Responsibilities:Client Support:Assist clients via telephone, email, and chat.Handle complaints and...

-Job description **Business: Network Management - Markets and Security Services (MSS)** **Open positions: 1** **Role Title: Global Support Executive (GSE)** **Global Career Band: 8** **Location **_(Country / City)_**: Malaysia, Kuala Lumpur** **Recruiter Name: Nana Nasrudin** **Why join us?** The Account Management team support the wider Network...

The Careline Agent organizes and coordinates services to ensure that each customer experiences a memorable stay from arrival, during the stay, through to departure, in line with Hilton and the hotel policies and procedures. Responsibilities include: - Actively seeking verbal feedback from customers and team members at every opportunity. - Agree on and...