Bank Contact Centre

**About UOB** United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and...

**Job Title**: Executive, Contact Centre Quality & Support **Reports To**: Assistant Manager, Contact Center Management **Role Purpose**: - To assist with case investigation, analysis, and data management in order to deliver accuracy and timely response on request/escalated cases and issues related to RT matters - SMEs for Call Centre in related fields,...

Shift Allowance: 2 cycle RM260, 3 Cycle: RM300 - Performance bonus. - Travel Allowance - From your house to work (by mileage) - Annual Leave, Medical Leave, Hospitalization Leave (as Employment Act). - EPF, Socso and SIP. - Medical Insurance. - Training provided - 2 weeks at Crystal Plaza PJ, 2 weeks at ur work location (Basic pay only) - Contract...

If you are looking to excel and make a difference, take a closer look at us Job Responsibilities- To be responsible for developing and overseeing growth of the Loan Portfolio for CRE within Business Corporate Banking (BCB);- To provide expertise specific to CRE related opportunities which include guiding Business Centres (BCs) and Relationship Managers...

**Reports To**: Assistant Manager, Contact Center Management **Role Purpose**: - To assist with case investigation, analysis, and data management in order to deliver accuracy and timely response on request/escalated cases and issues related to RT matters - SMEs for Call Centre in related fields, to enhanced Contact Centre service delivery and resolve root...

If you are looking to excel and make a difference, take a closer look at us Contract Financing Specialist- Evaluate the performance risk of a borrower, including past experience and track record of the borrower.- Evaluate the payment risk of an awarder, including determining the genuineness of the contract, contract trail (in the event of sub-contractor)-...

**Job Highlights** - 5 days work week (Mon to Fri, 9am to 6pm) - Permanent role - Immediate vacancy **Responsibilities** - Update complete and accurate information on customer interaction in the **Customer Relationship Management (CRM) **system - Ensure effective and timely follow-up with internal and external parties on pending cases - Manage and resolve...

**Job Highlights** - 5 days work week (Mon to Fri, 9am to 6pm) - Permanent role - Immediate vacancy **Responsibilities** - Update complete and accurate information on customer interaction in the **Customer Relationship Management (CRM) **system - Ensure effective and timely follow-up with internal and external parties on pending cases - Manage and resolve...

If you are looking to excel and make a difference, take a closer look at us Job responsibilities - Acquire new account relationships. - Manage a portfolio of existing account in order to grow both funded income and non-funded income. - Manage a portfolio of accounts in order to provide value - added banking advice and customized financial solutions in order...

**JOB DESCRIPTION**: - Make outbound calls to patients to book/reschedule appointments. - Obtain patient's details and ensure all information is accurately and promptly keyed into the systems for all transactions. - Provide excellent and high-quality service in a timely and professional manner. - Ensure KPIs targets (e.g. customer satisfaction index, first...

If you are looking to excel and make a difference, take a closer look at us Job responsibilities - Acquire new account relationships. - Manage a portfolio of existing account in order to grow both funded income and non-funded income. - Manage a portfolio of accounts in order to provide value - added banking advice and customized financial solutions in order...

**Requirements** - Minimum 2 years’ experience in contact centre with previous auditing experience an added advantage - Mandarin Speaker - Above average skill handling MS office - Minimum Diploma holder - Quality call auditing with the implementation of corrective action programs - Product or industry-specific experience - Solid experience in effective...

**Singapore Bank in Malaysia looking for Customer Service Executive** - Support Singapore customers - Ensures highest standard of service delivery on personalized phone services to our customers. - Responsible for answering incoming calls from clients and assisting them with their questions about the bank's products and services. - Determine the needs of the...

**Hiring of Banking Customer Contact Executive in a well organized and excellent working environment contact center.** - **Fresh Diploma / Degree are welcome to APPLY**: - **Permanent Position with Training**: - **30 Days Annual leave per year** - To perform relative incoming /outgoing calls related to company products and services. - Provide excellent...

The Call Centre Manager oversees all affairs of the Call Centers, with various Program managers to ensure the below functions are met: **What a **Contact Centre Manager** does at HP**: - Devise and Implement Call Centre V2.0 to make us Future Ready Proof - Understand business needs and translate those needs into people skills and strategies. - Responsible...

**Job Summary** As an Administrator, Banking treasury Operations, you are responsible for timely and accurate end to end processing of trades according to cut off and SLAs. **What is the opportunity?** Our client is a specialist provider of asset services, custody, payments and treasury services. Founded in 1864, they are the 10th largest bank worldwide...

**Position**:Call Centre Executive **Industry**: Banking **Working Location**: Kuala Lumpur (**walking distance to LRT Station**) **Working Days/Hours**:Rotational Shifts including weekends and PH/Staggered Working Hours between 8 AM to 11 PM (8 Hours Working with 1 Hour break) **Employment Type**: 6 Months Contract (**renewable/convertible to Permanent...

Call centre environment - need to work on 24/7 shift with shift allowance - Shift Allowance RM350 - Midnight shift allowance RM45/shift - Transport allowance RM25/shift - KPI RM400-500 per month *This is under financial institution **Salary**: RM3,200.00 - RM4,500.00 per month **Benefits**: - Health insurance - Opportunities for promotion - Parental...

If you are looking to excel and make a difference, take a closer look at us **Responsibilities**: - Monitor and detect fraudulent activity and investigate suspicious transactions and behaviors; - Develop and implement fraud prevention strategies based on trends and pattern in fraudulent activity; - Stay up-to-date with the latest fraud prevention...

**Job Scope**: - Answer inbound calls in a timely and friendly manner - Reply to queries sent through bank’s Contact Us inquiry form - Perform call back with customers for transaction confirmations - Respond to customers’ queries and concerns with the aim of achieving first call resolution - Identify customers’ needs, clarify information, evaluate...