Manager Operation

4 weeks ago


Shah Alam, Malaysia Abletech Solutions Sdn Bhd Full time

**Job description**

The Operation Manager will play a pivotal role in ensuring seamless coordination and optimization of all activities related to our online (SUBPLACE) and offline (DAGEE BABY) business operations. This multifaceted position demands exceptional leadership, strategic planning and organizational skills to manage and drive operational excellence across the entire spectrum of the division.

1. Operational Strategy Development

Collaborate with senior management team to develop and implement comprehensive operational strategies that align with the company's overall objective, ensuring both online and offline channels works cohesively to achieve business goals.

2. Process Improvement

Continuously evaluate exiting processes and workflows in both online and offline operations to identify opportunities and efficiency gains, implement best practices and innovative solutions to streamline operations reduce cost, and improve overall productivity.

3. Operational Risk Management

Develop and implement risk management strategies and SOPs to identify, assess, and mitigate potential operational risk. Ensure compliance with industry best practices regarding regulations and company policies. Supports the department in achieving excellent cliental risk mitigation standards. Establish and implement an overall risk management framework for implementing new products and product variations to existing products, new business initiatives, systems and processes for the organization. Implement the risk incident management process including registration of risk events, managing, and delivering risk incident reports for senior management and regulators.

4. Careline Management

Develop and implement service strategies and SOPs to handle online and offline channel inquiries to provide excellent support to the Subscriber(S) & Biz Partner(s). Establish and implement a well-rounded careline management framework to improve internal and external correspondence.

Requirements and Qualifications

1. Bachelor's degree or higher

2. English & Bahasa Malaysian (Written & Spoken), Mandarin, Cantonese, Tamil (Optional)

3. Experience in operation, Business Development & Customer Services role. Possesses 5 or more year professional experience.

4. Strong project & stake holder management skills, able to environment.

5. Strong analytical, problem-solving and leadership skills.

Pay: RM6,500.00 - RM8,000.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Day shift

Application Deadline: 05/11/2024


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