F&b Captain

7 months ago


Kuala Lumpur, Malaysia Sunway Velocity Hotel Kuala Lumpur Full time

Responsibilities
- To oversee F&B outlet and Banquet day-to-day operations by providing high level of service to guests
- To ensure customer satisfaction through promoting excellent service (respond to customer complaints tactfully and professionally)
- Responsible of daily meal reservations in F&B outlet and event order for banquet hall
- To organize and transport all supplies required for the set-up of a function
- Assist in the set up and break down function rooms according to standard operating procedures
- Deliver F&B/ banquet services in accordance to departmental standards and procedures
- Ensure that all service and storage areas are kept safe, clean and tidy
- Perform functions of cashiering and dispensing of beverages as and when assigned
- To monitor and ensure the quality of food, guest services, hygiene, cleanliness and tidiness to exceed customer satisfaction
- Responsible for the standards of cleanliness and hygiene in F&B outlet and banquet hall related areas.
- To perform any additional tasks as delegated by management or guests to ensure our guests satisfaction

**Requirements**:

- High school, certificate or diploma in related area
- Preferably from hotel environment with hands-on experience in similar position.
- Able to communicate effectively
- Malaysian citizen

**Benefits**:

- 5 days week work
- Inpatient Coverage
- Outpatient Medical Coverage including Dependents
- Term Life Insurance Coverage
- Dental Allowance
- Meal provided
- Uniform Provided
- Additional Leave
- Performance Incentive

**Job Types**: Full-time, Permanent

**Salary**: RM2,200.00 - RM2,600.00 per month

Schedule:

- Early shift
- Night shift
- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Banquet: 1 year (required)


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