Business Analyst

6 months ago

Bangi, Malaysia Silentmode Sdn Bhd Full time

職責
- 定義和設定模組的願景，確保與整體產品願景以及內部利害關係人（業務開發、行銷、客戶支援）和外部利害關係人（客戶、供應商、解決方案提供者）與整體解決方案和組織目標保持一致。
- 準備優化營運、提高效率並確保部門/部門內協調一致所需的相關文件、流程和程序。
- 與來自工程、設計、品質保證、支援、業務開發和財務的跨職能團隊聯絡，了解他們的觀點並確保模組成功。
- 與最終用戶、內部利害關係人、外部利害關係人和市場合作（深入了解市場趨勢、競爭對手產品和新興技術），以了解需求和痛點（如果有）。
- 將需求、已識別的缺陷和技術債務轉化為高級產品需求和/或使用者故事，並根據使用者價值、業務影響、可行性和與整體產品願景的一致性等因素確定優先順序。
- 透過與工程和 QA 團隊協調來確定發佈內容以及發佈時間。
- 與利害關係人合作執行 UAT，以符合最初的願景並滿足用戶需求。
- 與團隊合作，確保準備好適當的文檔，例如使用者手冊、幫助文章（常見問題）或內部培訓資源。
- 追蹤關鍵績效指標 (KPI) 並使用此指標從業務和用戶角度衡量 POS 系統上的功能在實現其目標方面是否成功。這可以採用參與度、業務成果和使用者滿意度指標的形式。
- 準備本部門內優化營運、提高效率並確保符合組織目標和標準所需的任何流程和程序。

要求和資格
- 計算機科學或任何相關領域的學士學位。
- 該職位需要至少 5 年類似職位的工作經驗。
- 優秀的分析和概念思考能力。
- 先進的技術技能。
- 出色的文檔編寫能力。
- 擁有建立詳細報告和進行簡報的經驗。
- 兌現承諾的成就記錄。
- 優秀的計劃、組織和時間管理能力。
- 熟悉並熟練使用JIRA、Trello、ClickUp等敏捷管理工具。
- 來自 Scrum 研究等機構的認證 Scrum Master。
- 具備技術敏銳度，對軟體開發流程、技術架構和系統整合有深入的了解。
- 能夠在設定產品方向和長期路線圖時可視化更大的圖景。
- 在優先事項不斷變化的動態環境中感到舒適。
- 能夠識別挑戰並制定有效的解決方案。
- 能夠透過談判平衡客戶的需求、工程團隊的能力和組織的目標。
- 擅長使用設計工具，尤其是 Figma 和 Adobe XD（可用性和客戶體驗）。
- 制定產品策略並協助產品負責人定義“客戶體驗”>“使用者體驗”>“使用者介面”，以滿足將使用該產品的廣大使用者（可用性和客戶體驗）。

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