Operations Team Lead, Payment Operations, Global

2 weeks ago

Kuala Lumpur, Malaysia Bank of America Full time

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us

**Job Description**:
This role is responsible for Operations team oversight, ensuring the team meets deadlines and executes role aspects along with team co-ordination tasks. These individuals support continious business improvements. They review operations procedures, implement changes and ensure adherence to operations procedures. Also, they provide guidance to staff and may handle exception requests, referring more complex problems to a senior-level manager. The role requires basic operations knowledge with work experience in a specific product line. More than 50% of time is spent doing actual production work.

**Responsibilities**:

- Responsible for day to day resolution of problems and execution of deliverables within the business unit
- Provides functional expertise knowledge to projects or initiatives relating to the business unit
- Manages team workload and provides general oversight and direction to team
- Maintains internal operational and financial controls and works within risk appetite of the business unit
- Reviews processes to ensure they are efficient and implements process improvement opportunities

**Skills**:

- Business Knowledge
- Time Management
- Data Entry
- Problem Solving
- Organization
- Risk Management
- Overcoming Objections
- Workflow Management
- Strategic Thinking
- Procedure Development
- Planning
- Teamwork
- Oral Communication
- Microsoft Excel

**Job Band**:
H6

**Shift**:
**Hours Per Week**:
39

**Weekly Schedule**:
**Referral Bonus Amount**:
0

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