Performance Management Analyst

1 day ago

Kuala Lumpur, Malaysia BAXTER Full time

**This is where you save and sustain lives**

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

**Summary**:

- The performance management analyst is responsible for capturing and analyzing standard performance metrics across the Baxter Business Services (BBS) site in collaboration with the functional leads and BBS lead. This role identifies, reviews, reports-out relevant key performance metrics and service level analytics with the support of data and tools governance provided by the Global Analytics lead. The role provides relevant data and/or analysis for the respective stakeholders to be able to monitor processes, identify drivers, and find improvement opportunities.
**Essential Duties and Responsibilities**:

- Supports the generation of standard monthly key performance indicators across P2P, C2C, A2R and HR
- Works closely with the Data Analytics lead in successfully deploying performance metrics for in-scope processes
- Ensures visibility of metrics at the site/functional level
- Supports rollout, adoption, and ongoing analytics governance model
- Adopts and adapts available technology such as Alteryx and Tableau to provide robust, timely and effective analytics accessible to all defined stakeholders
- Engages with functional stakeholders to develop and deploy performance metrics while monitoring trends and identifying drivers
- Partners with the site lead and continuous improvement team to support improvement initiatives

**Qualifications**:

- Experience in service management governance, disciplines, reporting and measurement
- Ability to easily understand business processes on a high level and translate those processes into data requirements and analytics. Requires affinity with data, data cleansing and business rules
- Ability to learn new technologies fast and adapt to an evolving data and IT landscape
- Requires functional understanding of data flows, systems and IT architecture
- Ability to operate independently and in collaboration with stakeholders and/or functional teams
- Excellent communication skills, ability to engage effectively with stakeholders from across the organization, promoting service management standards and best practices
- Understands change management and assists internal customers providing guidance and training with regards to service management and reporting processes
- Highly organized with the ability to capture and document requirements while driving for standardized solutions
Ability to provide data and root cause analysis to support continuous process improvement
- Excellent knowledge of financial systems. Strong analytical skills and business acumen
- Strong attention to details
**Education and/or Experience**:

- Education
- Broad training in a related field, usually acquired through a college degree level education in Finance or work-related experience
- Lean Six Sigma Yellow or Green Belt Certification desirable
- Functional Knowledge of Advanced Excel with ability to understand complex formula’s, pivot tables and VBA is required
- Alteryx knowledge is preferred
- Skilled at Tableau and other visualization tools
- Knowledge of related service management technologies desirable including ServiceNow
- Knowledge of Financial accounting and understanding of end-to-end processes is desirable
- Experience
- 2-4 years Finance reporting experience, with a minimum of 2+ years’ experience across Global / Regional service management
- JDE ERP platform and ServiceNow reporting experience preferred
- Expertise in Microsoft Office Tools, particularly in Excel
- Experience in best practice service management processes and demonstrated experience managing performance through service level agreements (SLAs), key performance indicators (KPIs), and operating level agreements (OLAs)
- Demonstrated ability to collaborate and drive execution at all levels of the organization on a global basis
- Demonstrated ability to act as a change agent
- Knowledge of, and experience in designing, implementing, and maintaining processes and their supporting policies and procedures organization wide

**Reasonable Accommodations**

**Recruitment Fraud Notice**

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal persona

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