Executive - IT Helpdesk

6 months ago

Shah Alam, Malaysia Edaran Otomobil Nasional Berhad Full time

**Summary**
- Manage IT Helpdesk services
- Attend 1st level IT general technical support (technical & SAP system)
- Maintain reports and system documentations

**Responsibilities**:

- Provide first level support on IT hardware and software to users in EON HQ and branches
- Log all calls received into Helpdesk system and ensures fast response to customer call and requests
- Manage and assign tickets in the Helpdesk system to IT support team
- Advise users on appropriate action that need to be taken
- Resolve incidents and requests with mínimal delay and minimizing impacts on business operations
- Redirect problems to appropriate IT Technical staff and vendor
- Follow up on SLA-compliance services by IT Technical staff and external service provider
- Follow up on status of all problem logs until the logs are closed
- Assist in updating company assets (computer equipment) in Helpdesk system & Insurance Coverage
- Assist in updating SAP user profile, role and SAP Transport (STMS) as requested by SAP Application team
- Assist in SAP printer setting and troubleshooting
- Prepare and deliver periodic and ad-hoc activity reports for the management
- Ensure procurement within company’s policies and procedures are adhered to
- Ensure proper tracking of IT contracts
- Prepare Purchase Requisition and follow up on the approval status
- Assist Head of Department to prepare correspondences, etc.

General administrative duties and any ad-hoc duties as and when required

**Skills**
- Written and oral communication
- Knowledge and experience of customer service practices
- Customer service oriented

**Job Types**: Full-time, Permanent

**Salary**: RM2,500.00 - RM4,500.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Parental leave
- Professional development

Schedule:

- Holidays
- Monday to Friday

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Shah Alam: Reliably commute or planning to relocate before starting work (required)

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