Customer Service-sungai Buloh
6 months ago
JD:
- Primarily handle inquiries pertaining to orders, shipment & chats for events.
- To meet Key Performance Indicators (KPI) like average handling time, first contact resolution rate, chat response rate, customer satisfaction score and etc
- Communicate with internal stakeholders (logistics, finance)
- To ensure accuracy in information when communicating to customer.
- Communicate effectively with team members and customers.
- Able to read, write and converse well in Bahasa Malaysia & English
- Working hours : 8.30am - 5.30pm (Monday to Friday)
- 8.30am - 1pm (Saturday)
Pay: RM1,800.00 - RM2,000.00 per month
**Benefits**:
- Flexible schedule
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