Information Technology Support
13 hours ago
***
Maintain the Company's Information Systems to assure the development and implementation of data processing, computer operations and related functions (communications, office systems, production activities, etc.)
**RRC CORE VALUES**
- Must understand and personify RRC’s core values:
- Client Satisfaction - understands the goal of always exceeding our client’s expectations.
- Employee Happiness - able to work well with others, communicate clearly with coworkers, promote a positive work environment, and mediate conflicts between team members.
- Quality Work - able to take ownership, work independently, prioritize workload, and deliver quality results on time while working on multiple projects simultaneously.
- Above and Beyond - versatile, flexible, able to anticipate the needs of the company, take the initiative, and willing to go out of your way to assist others.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
The essential functions include, but are not limited to the following:
- Maintain computer systems and network technologies in RRC
- Work with other IT specialists to install hardware and software for RRC employees
- Handle IT requests/support tickets and troubleshoot computer issues
- Update malware protection, secure devices, prevent viruses and computer hacking
- Organize IT documentations, update specification and perform inventory control
- Communicate with vendors and service providers to resolve any issues, inquire about new
- services
- Maintains awareness of changing trends and regulations and acts as required
- Adheres to configuration and performance standards. Implements and monitors controls to ensure such maintenance. Maintain a Disaster Recovery Plan
- Ensures technology utilization providing a fast, accurate, and secure method to access information in a highly efficient and effective manner. Ensures service support in a professional, courteous, and timely manner
MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)
- Bachelor's degree in Computer Science from an accredited college or university; or equivalent education/experience in the computer science field
- Extensive experience in Local and Wide Area Networks
- Strong understanding of computer hardware, software and network troubleshooting
- At least 2 years of experience with tier‐1 technical support or relevant work experience
- Experience with remote management of company computers and servers
- Strong understanding of network security groups and user account/profile
- Familiar with various Microsoft products such as Hyper‐V, Remote Desktop, Office 365 licensing, Microsoft Teams/SharePoint
**Benefits**:
- Flexible schedule
- Work from home
Schedule:
- Night shift
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)
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