Air and Ocean Freight Customer Service

Provide assistance to general operational ocean freight functions - General correspondences with customer, suppliers, agents and other inter-department for ocean freight movements - Monitor and coordinate export & import ocean freight movements - Prepare relevant documentation for customer - Coordinate routine customer reports - Maintain records and filing...

**The Company** We are partnering with one of the top-ranking logistics service providers who has an extensive global presence that offers comprehensive logistics solutions. **The Ocean Export Customer Service will be responsible to**: - Ensure smooth and timely freight process flow and meet client requirements. - Coordinate daily ocean export and import...

**The Company** Our client is a listed and well-established global logistics company with global footprints across many markets and offers a wide range of logistics solutions. They are supported by more than 18000 employees globally, with strong network in 6 continents, and leading-edge technology. **The Role**: - Ensure smooth and timely freight process...

**The Company** We are partnering with one of the top-ranking logistics service providers who has an extensive global presence that offers comprehensive logistics solutions. **The Air Freight Customer Service will be responsible to**: - Prepare air and land shipment booking and related shipping documents. - Ensure shipping and transportation activities...

**The Company** Our client is a listed and well-established global logistics company with global footprints across many markets and offers a wide range of logistics solutions. They are supported by more than 18000 employees globally, with strong network in 6 continents, and leading-edge technology. **The Role**: - Ensure smooth and timely freight process...

**ROLES, RESPONSIBILITY AND AUTHORITY**: a) Manage documentation flow. This includes bills of lading, packing lists, commercial invoices and certificates of origin and licences. b) Handle daily operations for both export and import airfreight shipments c) Complete customs clearances, ensuring full compliance to any relevant regulations. d) Coordinate the...

JOB RESPONSIBILITIES: - To learn on operations and customer service in Air or Ocean Freight - To assist with custom form preparation under supervision - To retrieve and download document for customer hardcopy invoice - To create or confirm transport orders - To prepare, control, and distribute all required Import/Export documents - To update customers on...

Air Freight Export Billing - Rate Check and validation - Invoice posting - Invoice status validation, check and follow up - Check and follow up on Revenue Leakage file - Check and follow up on Sick File - Issue Supplementary Invoices or credit notes - Monitor invoice status on unbilled files until closure - Prepare internal/external reports - Update Payment...

Keep the pulse of customer satisfaction - Respond to customer’s inquiries in a timely manner. - Take the lead as a first PIC for customers - Work with internal and external customers to create an exceptional customer service experience - Manage account/customer expectations - Work with internal and external customers for Corrective and Preventative...

Keep the pulse of customer satisfaction - Respond to customer’s inquiries in a timely manner. - Take the lead as a first PIC for customers - Work with internal and external customers to create an exceptional customer service experience - Manage account/customer expectations - Work with internal and external customers for Corrective and Preventative...

Keep the pulse of customer satisfaction - Respond to customer’s inquiries in a timely manner. - Take the lead as a first PIC for customers - Work with internal and external customers to create an exceptional customer service experience - Manage account/customer expectations - Work with internal and external customers for Corrective and Preventative...

**Business Customer Account Manager** - We are looking for talents who experienced in logistic knowledge to join our Penang Sales team. This role will be acting as Key Account Manager (KAM) by providing customer personalized approach and service. **The role required to execute the below tasks and initiative**: - Manages relationship of a defined number of...

We are looking for talents who experienced in logistic knowledge to join our Penang Sales team. This role will be acting as Key Account Manager (KAM-hunter) by providing customer personalized approach and service. **The role required to execute the below tasks and initiative**: - Manages relationship of a defined number of Strategic Business Customers and...

Attending to all incoming bookings for air freight shipments and updating details into system. - Monitoring of air freight shipments and to advice customer accordingly on the ETD and ETA upon enquiry. - Maintain proper documentation filing of all operations correspondences and reports. - Assist Sales Team to generate quotations. - Coordinate with airlines to...

DHL offers you the opportunity to gain first-hand experience in the exciting day-to-day business environment of the world’s leading logistics company. This will enable you to not only gain insight into a wide range of activities, but also to give you a better idea of your own strengths and goals - a key factor in deciding your next career move. Work with...

**Executive, Transport** We are looking for experienced talents who specialist in Transport who are well-verse with freight forwarding industry. Overall, this role will be responsible liaise with contracted local and interstate truckers on daily delivery arrangement and update for internal system. Also, to provide assistant to general operational support to...

1.1 Prepare customs declarations (import, export, local sales, transhipment & etc). 1.2 Prepare shipping instructions, shipping certificates, certificate of origin, payment vouchers & etc. 1.3 Ensure all documents (BL, shipping certificate, certificate of Origin & etc) are confirmed and ready for collection after vessel sailed. 1.4 Checking and monitoring...

**The company** Our client is an American supply chain solutions leader who provides airfreight, oceanfrieght and contract logistics solutions for more than 120 locations globally. They support the aerospace, automotive, consumer retail, energy, hitech, industrial and many other industries. **The Key Account Manager will be responsible to**: - Manage the...

About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets,...

**The Company** With over 40000 staff strength across 120 locations, our client is a global logistics company who provides a wide range of transportation solutions in airfreight, seafreight, customs brokerage, local trucking, rail services, contract logistics and distribution services. Reporting to the Branch Manager and Sales Director, the Key Account...