[native Thai Speakers] Customer Service
7 months ago
**RESPONSIBILITIES**:
- Handle and assist customers’ general inquiries via chat support system.
- Taking ownership to solve challenges faced by customers and clients' partners.
- Exceeding customer expectation in terms of customer service & accurate information.
- Working in a team to achieve the required KPI elements and SLA
**REQUIREMENTS**:
- Excellent English & Thai communication (verbal & written) skills.
- Diploma and above or equivalent.
- Minimum 1 year of call center experience.
- Able to work on rotational shifts, public holidays and weekends.
**OFFICE HOURS**:
- Rotational shifts (Monday-Sunday)
- 9 hours working a day (inclusive 1 hour a break)
- 5 working days + 2 days off (depending on shifts)
**Job Types**: Full-time, Permanent
Pay: Up to RM5,300.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Supplemental pay types:
- Attendance bonus
- Commission pay
- Performance bonus
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- What is your expected salary?
**Education**:
- Diploma/Advanced Diploma (required)
**Experience**:
- Customer Care Specialist: 1 year (required)
**Language**:
- Thai (required)
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