Customer Service Executive

6 months ago


Kuala Lumpur, Malaysia Asia Recruit Recruitment Agency Sdn Bhd Full time

**Company Overview**:
Our client is a data-centric and multiple award-winning mobile data service company in Malaysia. They are the youngest telco in the country but their understanding of customer preferences has enabled them to grow from strength to strength.

Their rapid response to changes in consumer behavior and needs has enabled them to be the first in industry to introduce various products and services such as free monthly data for prepaid plans and microfinancing for smartphones as well as unlimited data to customers at very affordable prices.

**Qualifications**:

- Education qualification: Diploma or equivalent skills.
- Fresh graduates are encouraged to apply.
- Excellent verbal and written communication skills, fluent in English.
- Proficient in basic office systems.
- Typing speed of 35wpm with 95% accuracy.
- Accurately document customer interactions in the system.
- Escalate and share Voice of Customer (VOC) with relevant stakeholders.
- Perform sales and ad hoc tasks as required.

**Department B (social media)**
- Professionally handle customer inquiries, feedback, and requests via social media channels in compliance with company processes and policies.
- Accurately document customer interactions in the system.
- Escalate and share Voice of Customer (VOC) with relevant stakeholders.
- Perform sales and ad hoc tasks as required.

**Other benefits**:

- Basic salary: RM2,150
- Shift and overtime allowances provided.
- Performance incentive provided.
- EPF and SOCSO.

**Job Types**: Full-time, Contract
Contract length: 12 months

**Salary**: RM2,150.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Rotational shift
- Weekend jobs

Supplemental pay types:

- Overtime pay
- Performance bonus

**Experience**:
Ability to Commute:

- Kuala Lumpur (required)

Ability to Relocate:

- Kuala Lumpur: Relocate before starting work (required)



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