Lead Host

7 months ago

Kuala Lumpur, Malaysia Hyatt House Kuala Lumpur Full time

Summary

We are currently looking for individual with excellent customer service, able to multitask and grab the opportunity to turn enquiry into business We want someone who is able to ensure fast and efficient response to all reservation channels, while ensuring the accuracy of room availability and reservation records

**What we offer**:

- Fun and exciting work environment
- Intensive training in area of specialization with customized personal learning plan
- Coaching and mentoring
- Exposure to various multitasking tasks
- Opportunity to participate in various leadership programs
- Participation in Hyatt’s programs and initiatives

This position reports directly to the Director of Sales

**Qualifications**:
**Key Qualifications**:
Education: Certificate or Higher Education Levels in Hospitality and Tourism Management or any major related field, Minimum 2 years work experience in revenue and reservation.

Language Skills: A good working knowledge of English Language/ Proficiency in local language may be required

Experience: Relevant work experience in hotel operations is an advantage

Strong interpersonal communication skills

Ability to do multi-tasking

Desire to drive revenue and committed to the growth of the hotel

Pleasant personality

Working closely with Corporate Revenue Team

Review reservations booked daily, arrival report and other relevant reports

Responsible for preparation of occupancy forecast, training of Reservations Team, and implementation of policies and procedures

Liaise with Sales Department in regards to occupancy, rates’ analysis, etc.

Follows up tentative bookings and update reservations’ status

Review no-shows and cancelled reservations and processes charges according to Hotel’s policies

Review rooms’ blocking, groups, special requests, etc.

Bring to the attention of the Front Office Team when the Hotel’s availability status is changed, and to prepare for necessary actions

Implement revenue management operations, procedures and best practices, that include competitors’ analysis, environmental scanning, market modelling, distribution yield management, business mix yield management, length of stay yield management, inventory availability by channel, pricing control, new pricing concepts

Evaluate performance of distribution partners and contracted rates (OTA, FIT, tour operator, corporate, consortia, crew, groups, etc.)

Prepare outline for and support the annual revenue budget process

Identify new revenue opportunities

Liaise with clients and customers to coordinate corporate events whilst building rapport and creating professional relationships.

Optimize and expand distribution partnerships

Challenge and influence the Hotel to improve service level and operational standards

***Requirements**:

- Analytical
- Understanding the business
- Attention to details
- Influencing outcomes
- Planning for business
- Team building
- Valuing diversity
- Leading people / Leadership
- Adaptability
- Drive for results
- Team focus
- Customer focus

A career with Hyatt opens a world of opportunities. We have continually been named as one of the World’s Best Multinational Workplaces.

Our values of Empathy, Creativity, Fun, Humility, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged.

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