Reporting Analyst

7 months ago

Kuala Lumpur, Malaysia Kelly Services Internal Full time

About the company

Kelly Outsourcing & Consulting Group (KellyOCG) is a leading provider of global talent management solutions leading the way especially in Managed Service Provider (MSP) and Recruitment Process Outsourcing (RPO) solutions. We are proud of our reputation for doing things differently - through the services we deliver and the people we attract. Our commitment to our clients is to help them attract incredible talent, just as we want like-minded people who are committed, passionate and just love to deliver amazing results, to be part of our success

About your role

The reporting analyst will be responsible for running/publishing, maintaining, and editing existing reports that are needed to support the practice. Utilizing Vendor Management System (VMS) & Other Software to provide information through the manipulation / analysis of data and reports to track performance, compliance, and trending metrics, related to specific customer(s) program(s) with unique/special requirements. Assist Practice Management, Program Management Office and Process & Performance Excellence Team with analysis and reporting of data supporting the Contingent Workforce Outsourcing (CWO),Independent Contractors (IC)/Statement of Work (SOW) and Recruitment Process Outsourcing (RPO) practice

Key Responsibilities:
Prepare and support standard practice reporting including but not limited to; Service Level Agreement (SLA), Key Performance Indicator (KPI), Quarterly and Annual Business Reviews (QBR/ABR), program performance dashboards and other reports.Prepare and support Ad-hoc reporting needs requested by program sponsors (client), Program Management Office (PMO), practice leadership and department seniors.Research, analyze and implement recommendations to resolve/streamline reporting to ensure data integrity and accuracy in reportingSupport new account implementation through the recommendations of measurements, controls and analysis and responsible for developing new reportsParticipate and provide assistance during customer/internal contractual audits to provide insight into trends and observations on the metricsOther related job duties as assigned.

About you
- 3-5 years of experience in technical or business work experience in analysis, reporting, Finance, Accounting, IT VMS program or operations support
- Strong analytical, mathematical, PC skills -required
- Must be an advanced Excel user familiar with advanced logical formulas, data summarization techniques, charting, and macros/VBA required.
- Experience analyzing and trending large amounts of data-required
- Excellent communication skills including verbal, written, and listening-required
- Ability to work confidently with multiple levels of the Internal practice team-required
- Ability to interpret customer needs, problem solve, and make recommendations-required
- Ability to work independently -required.
- Ability to independently verify completeness & accuracy of work product-required
- Must demonstrate initiative and self-motivation-required
- Efficient time management skills to meet reporting deadlines-required.
- Experience with the following is Preferred, but not required.
- Experience with at least one of the major VMS tools preferred for CWO focus (Fieldglass, IQ Navigator, Beeline, PeopleFluent) and/or Applicant Tracking System for RPO focus preferred.
- Experience within the staffing industry - strongly preferred.
- Experience with PowerPivot/Power Query - preferred
- Experience with Power BI - preferred
- Experience with Microsoft Access
- preferred
- Experience with SQL - preferred
- Experience with Tableau - preferred

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