Credit Controller
4 weeks ago
Company Description
**About Experian**
Experian is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organisations to prevent identity fraud and crime.
We have 20,600 people operating across 43 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximise every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index.
**Job Description**:
**Role Summary**:
**What you’ll be doing**:
- Liaise with customers, inter departmentally and cross functionally to resolve customer account queries/dispute.
- Perform regular monitoring on customer(s) payment promises to ensure no broken payment promises.
- Ensure all outstanding balance or potential bad debts are being actively pursued in a professional manner.
- To be acquainted with and to ensure compliance on company collection policy and procedures.
- To proactively highlight and/or escalate aged open items to reduce DBO.
- Perform in-depth analysis on customer payment behaviors and review it progressively with the Team Lead.
- To follow-up with respective stakeholders to resolve dispute items and improve dispute resolution turnaround time.
- Regular review on >60 days debts with Team Lead to ensure action plan to resolve is in placed and being followed up.
- Prepare weekly and month end reporting timely and accurately.
- Perform ad hoc refund requests.
- Support all SSC expansion/ migration projects and global initiatives (UAT/CR implementation/Empower project).
- Take initiative to drive collections performance measures/key performance indicators (KPIs).
**Qualifications**:
**More about you**:
- ** Minimum of 2 years’ experience working in MNC** within Credit/Collection team or **2-4 years' experience working in MNC customer service portfolio**:
- Computer literate - Oracle, Microsoft Excel, Word
- Strong communication and interpersonal skills
- Attention to details, methodical, organized, and able to assess and promptly resolve problems.
- Able to set priorities and manage own time to meet deadlines and objectives within SSC team.
- Fresh graduates are encouraged to apply.
**Why this role is critical?**
Every dollar of a company’s revenue becomes a receivable that must be managed and collected, as cash is the lifeblood of any company. The collector then plays a vital role to ensure that every invoice billed to clients get converted into collected cash.
Additional Information
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