Cloud Solution Architect

3 months ago

Kuala Lumpur, Malaysia Microsoft Full time

We are looking for a highly motivated and passionate Cloud Solution Architect (CSA) focusing on Azure Application Innovation to join the Customer Success Team. As part of this role, you will be responsible for technical customer engagements, working with the most challenging and exciting projects within Microsoft Azure customer base. This customer-facing position is a hands-on technical role spanning across design, build, and operations with a focus on issue resolution to remove customer technical obstacles and adoption challenges. You will work with select customers to lead deep technical architecture discussions with senior customer executives, Enterprise Architects, platform engineers and Developers. You will collaborate with a variety of internal and external teams to develop pilots and oversee implementation projects, ensuring technical blockers are removed on adoption.

**Responsibilities**:

- Customer Centricity
- Support customer skilling by making skilling recommendations or delivering technical discussions, workshops and other cloud readiness activities.
- Ensure that solution exhibits performance, security, scalability, maintainability and reliability upon deployment.
- Business Impact
- Consumption (Cloud & Support) growth - Develop opportunities to drive Customer Success business results & help Customers get value from their Microsoft investments.
- Drives customer/partner relationships to anticipate, identify, escalate, and work to resolve technical blockers to accelerate consumption and solution implementations.
- Proactively uses knowledge of the products, services, and value propositions of Microsoft and its competitors in customer/partner conversations to identify growth opportunities based on knowledge of customer/partner needs.
- Technical Leadership
- Shares ideas, insights, and strategic technical input with technical teams and internal communities. Participates in external technical community events (e.g., conferences, seminars, technical meetups, Webcasts, blogs, hackathons).
- Generates new ideas for changes and improvements to existing intellectual property (IP), technologies, and processes for designated customers/partners. Drives opportunities for IP reuse, best practice sharing, and consumption acceleration.

**Qualifications**:

- ** Technical experience and knowledge **in Enterprise-scale technical experience with cloud native and hybrid infrastructures, architecture designs, migrations, and technology management. Proficient in.Net, Java, JavaScript/Node.js or Python development languages and related frameworks.
- Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).
- Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
- OR equivalent experience.
- 4+ years experience working in a customer-facing role (e.g., internal and/or external).
- 4+ years experience working on technical projects.

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