E-commerce Live Host

6 months ago


Shah Alam, Malaysia Fusipim Sdn Bhd Full time

E-Commerce Live Host

To conduct live stream sessions by promoting and selling Fusipim Sdn Bhd's range of food products which include Fusipim, RichMama, and PakLong.

Key Responsibilities:

- Handling Fuspim Sdn Bhd’s e-commerce platform (content creation, advertising, and promotions, shopping campaigns, etc)
- Able to perform and conduct live streaming sessions daily to promote Fusipim Sdn Bhd’s range of products. (Shopee, Lazada, TikTok, etc.)
- Develop and implement effective livestream and e-commerce sales strategies.
- Build and create campaigns for livestreaming / e-commerce platforms to engage more public traffic flow.
- Plan and create engaging content, including challenges, Q&A sessions, giveaways, and other interactive activities.
- Interact with viewers in real time, responding to comments, questions, and shout-outs.
- Collaborate with the business development and marketing team to enhance sales strategies.
- Provide detailed reports on sales results and feedback from the e-commerce platforms.
- Constantly updated on the latest marketing trends and happenings.

Essential Functions:

- Develop and implement effective sales strategies
- Conduct market research to identify new opportunities
- Provide detailed reports on sales results and feedback from clients
- Research to resolve problems promptly and courteously
- Respond to customer concerns in a professional manner
- Make safe and appropriate recommendations to customers when asked
- Stay updated on brand product knowledge
- Know and understand the company's e-commerce, operations, ordering products, and shipping policies.
- Contact other platform’s customer service such as Shopee and Lazada should any issue arise.
- Communicate with courier services regarding problematic parcels until they are resolved.
- Proactively communicate with the internal team to help improve customer's experience especially when customers leave feedback and make requests.
- Respond to customers outside office hours remotely, for certain online platforms, within a more lenient timeframe.

Required Experience and Qualifications:

- No camera shy, basic common knowledge on sales and marketing
- Able to perform 'Live' on social media platforms
- Content creation experience is a bonus
- Strong communication and active listening skills
- Ability to multi-task, prioritize, and manage time effectively
- Strong communicator - must be fluent in English, and Bahasa Malaysia. Chinese (Optional)
- Knowledge of proper grammar and spelling
- Strong computer and organizational skills
- Ability to work as a team and individually
- Self-motivated and willing to learn new tasks and knowledge

**Benefits**:

- Training will be provided
- Basics + Commissions
- EPF & SOCSO
- Performance bonus
- Annual leaves and medical leaves

**Job Types**: Permanent, Full-time, Fresh graduate

**Salary**: RM1,800.00 - RM3,000.00 per month

Schedule:
Monday to Friday (9 am-6 pm)

Ability to commute/relocate:
Location : Shah Alam, Onsite.

**Job Types**: Full-time, Permanent, Fresh graduate

**Salary**: RM1,800.00 - RM3,000.00 per month

**Benefits**:

- Free parking
- Maternity leave
- Opportunities for promotion
- Parental leave

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay
- Performance bonus

Ability to commute/relocate:

- Shah Alam: Reliably commute or planning to relocate before starting work (required)


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