Operation Executive

2 weeks ago


Kajang, Malaysia PNQ EMPIRE SDN BHD Full time

The Fulfilment Executive Officer plays a crucial role in overseeing and optimising the order fulfillment process within an organization. This role is responsible for ensuring that customer orders are processed efficiently, accurately, and in a timely manner. The Fulfillment Executive Officer collaborates with various teams to meet customer expectations and enhance the overall customer experience.

Key Responsibilities:
Order Processing:
Supervise and manage the order processing workflow from order receipt to shipment.

Ensure orders are accurately entered into the system, and all necessary documentation is completed.

Inventory Management:
Monitor inventory levels and coordinate with the procurement and warehouse teams to maintain adequate stock levels.

Implement inventory control measures to minimize errors and losses.

Quality Control:
Establish and enforce quality control standards for order accuracy and product condition.

Conduct regular audits to identify and rectify fulfilment discrepancies.

Team Management:
Lead and oversee a team of fulfilment associates or coordinators.

Provide guidance, training, and performance evaluations to team members.

Foster a positive and efficient work environment.

Process Improvement:
Continuously review and refine fulfilment processes to increase efficiency and reduce errors.

Implement best practices and automation tools to streamline operations.

Vendor and Carrier Relations:
Coordinate with vendors and shipping carriers to optimize shipping and delivery processes.

Negotiate favorable terms and rates with carriers to reduce shipping costs.

Customer Communication:
Communicate with customers regarding order status, delays, and issues.

Address customer inquiries and concerns related to order fulfilment.

Data Analysis:
Analyse fulfilment data and key performance indicators (KPIs) to identify trends and areas for improvement.

Generate reports to track and report on fulfilment metrics.

Compliance:
Ensure compliance with company policies, industry regulations, and legal requirements.

Implement security measures to protect sensitive customer and company data.

Cost Management:
Monitor and control fulfilment expenses, including labor, shipping, and packaging costs.

Identify cost-saving opportunities without compromising service quality.

**Salary**: From RM1,800.00 per month

**Benefits**:

- Flexible schedule
- Parental leave

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay

Application Question(s):

- Bachelor’s degree in sales, marketing or related field
- 2+ years experience in a similar role
- Excellent customer service skills
- Strong conflict resolution skills
- In-depth knowledge of sales and marketing software
- Ability to remain calm and professional in stressful situations
- Empathy and patience
- Advanced organisational skills

**Education**:

- Bachelor's (preferred)

**Experience**:

- sales: 2 years (preferred)


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