Digital Marketing Operations Manager
2 weeks ago
**Duties and Responsibilities**
- Operational lead for digital marketing services_
- Lead the team that deliver clients’ digital marketing services
- Provide campaign performance management through regular monitoring, reporting, and analysis.
- Manage relationships with clients, look for ways to enhance these relationships, and always add value.
- Provide in-depth technical expertise to inform delivering the agreed briefs through effective leadership of the Digital Marketing Operations Team.
- Relationship management_
- Manage the Digital Marketing Operations Team, ensuring all our activities achieve high levels of client satisfaction.
- Manage freelancers and clients effectively and work collaboratively to build an effective working experience.
- Work closely with the Business Development teams to ensure that digital offering not only meets, but outperforms, client requirements.
- Provide reporting and evaluation (quarterly report or post mortem)
- Leadership and mentoring_
- Provide effective management for the Digital Marketing Operations Team to mentor, develop, and coach members of the team.
- Develop a team culture, where expertise is shared, staff are continually learning, and innovation practice is the norm.
- Be a champion for marketing and ensure the customer voice is at the centre of all decision-making.
- Champion innovation and digital best practice, to evaluate new digital approaches and technologies and ensuring pioneers new digital approaches.
- Identify areas of improvement within the team and recommend trainings and upskill the team with the current trends
**Requirements**:
- Experience of 2-3 years in a manager role within Digital Marketing industry
- A good understanding of the principles and working of digital marketing (CRM, SEO, paid media, analytics).
- Experience of managing multi-disciplinary digital marketing teams, ensuring a collaborative work environment and a track record of removing bottlenecks and improving efficiency in day-to-day operations.
- Strong project management skills.
- Track record at managing teams that provide customer excellence, strong reporting, and actionable insights (ideally experienced in account management).
- An outstanding people leader, with a track record in training and mentoring staff working in digital marketing.
- Track record of using technology and data insights to help brands connect with customers.
- A creative mindset, contributing new ideas and able interpret situations to overcome challenges.
**Salary**: Up to RM7,000.00 per month
Schedule:
- Day shift
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