Trainer - Inanam, Sabah
6 months ago
Maintain a level of knowledge regarding products, business processes and systems and has a thorough understanding of training programs and operational metrics. Organize and prepare training facilities, training materials and equipment, including online training modules. Keep track of the training records. Maintain training equipment and supplies in safe and sound working conditions. Perform Total Quality Experience (TQE) assessment and Customer Service Observation in outlet. Assess products' SOP knowledge for new opening team members, trainees, mangers, assistant district managers, etc. Track the learning progress of the trainees during the training period. Generate reports for all tasks perform in outlets to ensure everything is well-documented. Assist in developing and implementing training programs for all employees. Organize, conduct and coordinate classroom training to improve employees' product knowledge, customer service knowledge and any other important skills. Collaborate across departments to identify relevant training needs. Plan and schedule training on a regular basis. Develop creative and innovative approaches to present training programs. Assist in any mass recruitment organized by the HQ but not limited to screening, interviewing, and preparing all the necessary documents throughout the event.
We are in the F&B business and looking to expend more.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5
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