Operation Executive
4 days ago
**Responsibilities of the role**:
**Operations**
- Establish good rapport and communication with students, parents and teachers
- To ensure the effective operation of the following areas of centre operations:
a. Assessment process
b. Student enrolment process
c. Class time table scheduling process and optimization to ensure optimal use of resources such as classrooms and teaching hours
d. Conduct regular centre meetings with teachers
e. Ensure safe & conducive environment for students
f. Handling daily ad-hoc activities
g. Manage billings and collections process
h. Deal with parents & students
i. Stock taking and ordering
**Sales**
- Work hand-in-hand with Centre Manager to be on track to meet with overall centre sales targets (new enrolment and retention)
- Schedule regular meetings with Centre Manager to discuss assessment volume updates and enrolment progress as well as retention updates and any actions needed to reverse withdrawals
**Marketing**
- Support centre marketing events and support the HQ marketing department to plan and run events
- Part of the team for special events, road shows and exhibitions for brand building and lead generation
**HR / Finance**
- Assisting in handling concern and complaints if any from parents
- Prepare full set of finance documents to be submitted to the finance team every month
**Requirements of the role**:
- At least 2 years of working experience in customer service
- Experience in educational background (preferred)
- Proficiency in English and Mandarin (highly preferred)
- Cheerful, independent, meticulous and able to work in a fast-paced working environment as well as be adaptive to a changing environment
- Excellent communication & interpersonal skills
- Customer-oriented and good team player
- Strong problem solving skills and the ability to multitask and prioritize daily workload
- Exemplary planning and time management skills
- Proactive and takes initiative to resolve issues and/or highlight challenges
- Ability to drive sales targets with marketing skill is a definite plus
- High level of integrity and professionalism
- Current in today’s office technology, and computer software including MS Office (Excel, Word, PPT etc)
- Must be able to commit for work on both weekends
- Able to commute to Puchong
**Working Hours**:*
Weekdays: 12pm to 9pm (Wed - Fri)
Weekends: 9am to 6:30pm ( Sat & Sun)
**Job Types**: Full-time, Permanent
**Salary**: RM2,800.00 - RM3,000.00 per month
**Benefits**:
- Additional leave
- Opportunities for promotion
- Professional development
Schedule:
- Fixed shift
- Weekend jobs
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer Care Specialist: 2 years (required)
**Language**:
- English (required)
- Mandarin (preferred)
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