Business Operations Analyst

11 hours ago

Petaling Jaya, Malaysia IQVIA Full time

IQVIA is currently hiring for its Graduate development programme in Global Business Operations. A fantastic opportunity to develop into a best-in-class Business Analyst, ready to handle any deliverable with the highest quality and in depth understanding, and to embark on a successful and dynamic career pathway into the world of Global Proposals and Contracts.

The development programme consists of three months’ training, before moving to work with a dedicated mentor with the goal of driving the development and execution of Proposals. You will receive a good grounding in the Clinical Research industry, as well as project management skills, financial fundamentals, negotiation and the skills and knowledge required to write a winning proposal.

**PURPOSE**

Under general supervision, develop and prepare Proposals and Preliminary Agreements for assigned customers, to support the Global sales team.

**RESPONSIBILITIES**

Responsibilities include but are not limited to;
- Review Requests for Proposal (RFP). Identify information for proposal text and budget development and work closely with proposal development team to prepare and finalize proposals
- Drive the execution of the Proposal throughout the lifecycle of the opportunity developing a strategic deliverable in accordance to proposals prioritization.
- Provide support and assistance to other Proposal Developers in the delivery of assigned opportunities
- Participate in strategy calls to discuss customer requirements and identify discrepancies in customer information
- Perform quality reviews of own work, processes and tasks to eliminate errors or defects
- Update and maintain corporate databases as required and ensure accurate information is included in tracking reports
- Proactively build internal and external customer relationships, working together to add value and improve the proposals and award processes.
- Identifying key challenges and ultimate selling points from Request for Proposal (RFP) documentation.
- Engage with internal stakeholders to promote effective and streamlined budgeting strategies during proposal and post award stages.
- Act as the primary GBO interface with internal and external customers to develop the new award preliminary contracts.
- Develop and implement execution plans for all new award preliminary contracts to ensure timely execution.
- Review master service agreements (MSAs), ensuring all contractual language is current, and inclusive of any new “standard” terms.
- Actively participate by attending customer meetings to represent the department.
- Perform all other duties as assigned.
- All responsibilities are essential job functions unless noted as nonessential (N)._

**REQUIRED KNOWLEDGE, SKILLS AND ABILITIES**
- Knowledge of CRO industry
- Knowledge of Microsoft Excel, Word and understanding of costing models
- Ability to interpret RFPs and protocols
- Possess strong analytical skills and excellent verbal and written communication skills
- Ability to establish and maintain effective working relationships with coworkers, managers and customers
- Ability to prioritize, organize and drive execution of multiple deliverables
- Ability to adapt and to manage change effectively
- Possess a quality mindset, showing a concern for quality in all areas

**MINIMUM REQUIRED EDUCATION AND EXPERIENCE**

Degree in Life Science, Business Management or related field or equivalent combination of education, training and experience.

**PHYSICAL REQUIREMENTS**
- Extensive use of telephone and face-to-face communication requiring accurate perception of speech
- Extensive use of keyboard requiring repetitive motion of fingers
- Regular sitting for extended periods of time

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world. Learn more at

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