Duty Manager

3 weeks ago

Johor Bahru, Malaysia Berjaya Waterfront Hotel Johor Bahru Full time

**JOB DESCRIPTION**

JOB TITLE : DUTY MANAGER

REPORTS TO : FRONT OFFICE MANAGER

**REQUIREMENT**
- At least 3 year(s) of working experience in the related field is required for this position
- Versatile in Bahasa and English (verbal and written)
- Familiar with OPERA system
- Services oriented, have a sense or urgency and task accomplisher
- Good communication skills and able to work in shift and long hours
- Pleasant and good customer skills and team work oriented
- Have basic computer skills

**DUTIES & RESPONSIBILITIES**

1. Greets the VIP guests of the hotel. As directed by the Front office Manager, Performs special services for VIP Guest’s.

2. Assists in VIP’s arrival departure in absence of guest relation officers.

3. Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behavior.

4. Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or the guests.

5. Assists in sending guest messages or faxes.

6. Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no
- shows

7. Perform on rotation shift that include morning, afternoon, night Shift or in between as per operation needed.

8. Assists in handling room lock problems.

9. Prepares and checks for VIP’s arrival and escorts guests to rooms.

10. Co-ordinates with all departments concerned in order to maintain Front Office functions properly.

11. Operates the front office computer system in order to assist front office Team.

12. Checks group department, fit and ensure switchboard makes appropriate wake up calls.

13. Handles guest complaints and other related problems and reports on the Assistant Manager’s log book.

14. Assists reception, business center, cashier, concierge and bell captain during busy time.

15. Answers guests inquires, handles complaints and attend to the needs of the guests.

16. Approves and sign for allowances, rebates etc., as required by Front Office Cashier.

17. Authorizes charges to be made for late departures and/or compliments on them.

18. Motivates and maintains good staff relations.

19. Maintains and be guided of hotel policy on credit/lost and found hotel guests properties.

20. Follows up in credit check report, liaise with credit manager.

21. To responsible for front office operation during the absence of Assistant Front Office Manager / Front Office Manager (HOD).

22. To discuss all matters that needed to follow up with the next shift Manager.

23. Arranged the working schedule for the front office attendants and submit to Assistant Front Office Manager for front office manager (HOD) approval.

24. Conducts and ensures the neat of appearance of front office attendant as well as correct attitude and behavior, discusses problems that encountered on this point with front office manager, assistant front office manager and their shift leaders.

25. Assigns and re-schedule Duty roster for all Front desk staffs in absent of AFOM/ FOM.

26. Assist the Assistant Front Office Manager/ Front Office Manager with recruiting, managing, training and developing the Front Office team.

27. Act in accordance with policies and procedures when working with front of house equipment and property management systems.

**Salary**: RM2,300.00 - RM3,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Parental leave

Schedule:

- Holidays
- Rotational shift
- Weekend jobs

Supplemental pay types:

- Yearly bonus

Application Question(s):

- Can you work during Public Holiday or weekends?
- How much your salary expected?
- Do you have any health issue?

**Experience**:

- duty manager: 2 years (preferred)

**Language**:

- English (required)

  • Duty Manager

    1 week ago

    Johor Bahru, Malaysia Pinetree Marina Resort Full time

    **Responsibility** - To manage and ensure effective Front Office operation on administration, staff matters and operational activities during his/her shift of duty. - To supervise day to day operations and ensuring all standard operating procedure are adhered to. - To ensure guests requests and complaints are being handled with promptness, courtesy and...

  • Duty Manager

    2 weeks ago

    Johor Bahru, Johor, Malaysia Pinetree Marina Resort Full time

    Responsibility To manage and ensure effective Front Office operation on administration, staff matters and operational activities during his/her shift of duty. To supervise day to day operations and ensuring all standard operating procedure are adhered to. To ensure guests requests and complaints are being handled with promptness, courtesy and efficiency....

  • Duty Manager

    1 month ago

    Johor Bahru, Malaysia Trove Johor Bahru Full time

    Greets the VIP guests of the hotel. As directed by the Front Office Manager, performs special services for VIP Guest’s - Assists in VIP’s arrival departure in absence of Front Office Manager - Checks cleanliness of lobby and public area, lights and as well as front office staff in proper and orderly appearance and behaviour - Checks on registration cards...

  • Duty Manager

    2 weeks ago

    Johor Bahru, Johor, Malaysia Trove Johor Bahru Full time

    Greets the VIP guests of the hotel. As directed by the Front Office Manager, performs special services for VIP Guest's Assists in VIP's arrival departure in absence of Front Office Manager Checks cleanliness of lobby and public area, lights and as well as front office staff in proper and orderly appearance and behaviour Checks on registration cards of...

  • Duty Manager

    2 weeks ago

    Johor Bahru, Malaysia Berjaya Waterfront Hotel Johor Bahru Full time

    **JOB DESCRIPTION** JOB TITLE : DUTY MANAGER REPORTS TO : FRONT OFFICE MANAGER **REQUIREMENT** - At least 2 year(s) of working experience in the related field is required for this position - Versatile in Bahasa and English (verbal and written) - Familiar with OPERA system - Services oriented, have a sense or urgency and task accomplishes - Good...

  • Duty Manager

    2 weeks ago

    Johor Bahru, Johor, Malaysia Berjaya Waterfront Hotel Johor Bahru Full time

    JOB DESCRIPTIONJOB TITLE :DUTY MANAGERREPORTS TO :FRONT OFFICE MANAGERREQUIREMENT At least 2 year(s) of working experience in the related field is required for this position Versatile in Bahasa and English (verbal and written) Familiar with OPERA system Services oriented, have a sense or urgency and task accomplishes Good communication skills and able to...

  • Duty Manager

    2 weeks ago

    Johor Bahru, Johor, Malaysia Berjaya Waterfront Hotel Johor Bahru Full time

    JOB DESCRIPTIONJOB TITLE :DUTY MANAGERREPORTS TO :FRONT OFFICE MANAGERREQUIREMENT At least 3 year(s) of working experience in the related field is required for this position Versatile in Bahasa and English (verbal and written) Familiar with OPERA system Services oriented, have a sense or urgency and task accomplisher Good communication skills and able to...

  • Duty Manager

    3 months ago

    Johor Bahru, Malaysia Daiman Group Full time

    DAIMAN LANDMARK HOTEL - Johor Bahru - Posted on 14-Jun-23 Duty Manager DAIMAN LANDMARK HOTEL Job Description **Description** 1. Concerning with supervision and monitor the work of the room attendants assigned to the floors according to the standard set by Management. 2. To assist the Housekeeper in the daily operational and administrative duties of the...

  • Duty Manager

    2 months ago

    Johor Bahru, Malaysia Daiman Group Full time

    DAIMAN LANDMARK HOTEL - Johor Bahru - Posted on 24-Jul-23 Duty Manager DAIMAN LANDMARK HOTEL Job Description **Description** 1. Concerning with supervision and monitor the work of the room attendants assigned to the floors according to the standard set by Management. 2. To assist the Housekeeper in the daily operational and administrative duties of the...

  • Duty Manager

    4 weeks ago

    Johor Bahru, Malaysia Daiman Group Full time

    DAIMAN LANDMARK HOTEL - Johor Bahru - Posted on 24-Jul-23 Duty Manager DAIMAN LANDMARK HOTEL Job Description **Description** 1. Concerning with supervision and monitor the work of the room attendants assigned to the floors according to the standard set by Management. 2. To assist the Housekeeper in the daily operational and administrative duties of the...

  • Duty Manager

    3 weeks ago

    Johor Bahru, Malaysia Daiman Group Full time

    DAIMAN LANDMARK HOTEL - Johor Bahru - Posted on 14-Jun-23 Duty Manager DAIMAN LANDMARK HOTEL Job Description **Description** 1. Concerning with supervision and monitor the work of the room attendants assigned to the floors according to the standard set by Management. 2. To assist the Housekeeper in the daily operational and administrative duties of the...

  • Duty Manager

    5 days ago

    Johor Bahru, Malaysia DAIMAN LANDMARK HOTEL SDN BHD Full time

    1. Concerning with supervision and monitor the work of the room attendants assigned to the floors according to the standard set by Management. 2. To assist the Housekeeper in the daily operational and administrative duties of the Housekeeping and daily room inspections. 3. To assist in job training, counseling and direct all Housekeeping team members...

  • Duty Manager

    2 weeks ago

    Johor Bahru, Johor, Malaysia DAIMAN LANDMARK HOTEL SDN BHD Full time

    1. Concerning with supervision and monitor the work of the room attendants assigned to the floors according to the standard set by Management. 2. To assist the Housekeeper in the daily operational and administrative duties of the Housekeeping and daily room inspections. 3. To assist in job training, counseling and direct all Housekeeping team members...

  • Duty Manager

    2 weeks ago

    Johor Bahru, Johor, Malaysia Daiman Group Full time

    DAIMAN LANDMARK HOTEL Johor Bahru Posted on 14Jun23Duty ManagerDAIMAN LANDMARK HOTELJob DescriptionDescriptionConcerning with supervision and monitor the work of the room attendants assigned to the floors according to the standard set by Management.To assist the Housekeeper in the daily operational and administrative duties of the Housekeeping and daily room...

  • Duty Manager

    2 weeks ago

    Johor Bahru, Johor, Malaysia Fives Hotel Full time

    Vacancy Position:Duty ManagerGENERAL ROLEThis role is responsible to assist the Front Office Manager / Assistant Front Office Manager in managing the day-to-day operations of Front Office team.You are responsible for your subordinate(s), providing them the required support, motivation and leadership practices that aligned with the core values of the...

  • Duty Manager

    2 weeks ago

    Johor Bahru, Johor, Malaysia Holiday Inn Express and Suites Full time

    Be the warm welcome that kicks off a memorable guest experience Acknowledge IHG Rewards Club members and returning guests, in person or on the phone Take and manage guest bookings, upselling opportunities and telling them about ways to improve their stay Handle cash and credit transactions Start every stay right by swiftly checking guests in and out take...

  • Duty Manager

    2 weeks ago

    Johor Bahru, Malaysia FIVES HOTEL JBCC Full time

    Ø This role is responsible to assist the Front Office Manager / Assistant Front Office Manager in managing the day-to-day operations of Front Office team. Ø You are responsible for your subordinate(s), providing them the required support, motivation and leadership practices that align with the core values of the Company. You are also required to exemplify...

  • Duty Manager

    1 week ago

    Johor Bahru, Malaysia MIDAS MERGE SDN. BHD Full time

    Duty Manager in a hypermarket encompasses various responsibilities aimed at ensuring smooth operations, customer satisfaction, and efficient management of resources. **Store Operations Management**: - Oversee daily operations to ensure the hypermarket runs smoothly. - Monitor and manage inventory levels, ensuring adequate stock availability while...

  • Duty Manager

    2 weeks ago

    Johor Bahru, Johor, Malaysia Pinetree Marina Resort Full time

    _Responsibilities_ To ensure the highest standard of welcome and that the services provided for the guests are delivered to attain the qualitative targets. To provide daytoday supervision, direction and leadership to all Front Office personnel under the guidance of the Operations Manager in accordance with the objectives, performance and quality standard...

  • Duty Manager

    2 weeks ago

    Johor Bahru, Johor, Malaysia FIVES HOTEL JBCC Full time

    Ø This role is responsible to assist the Front Office Manager / Assistant Front Office Manager in managing the day-to-day operations of Front Office team.Ø You are responsible for your subordinate(s), providing them the required support, motivation and leadership practices that align with the core values of the Company. You are also required to exemplify...