Tagalog Customer Support Agent
2 days ago
**Responsibilities**:
- Provide timely support to customers through available communication channels
- To accept and execute client instructions.
- To ensure efficient problem and complaint resolution.
- To capture client feedback for future improvement.
- To meet productivity standard.
- To acquire product knowledge and service skill through staff briefing and coaching from Team Manager
**Main Requirements**:
Education background:
- Bachelor’s Degree or minimum of Diploma or equivalent
- Possess strong communication skills, including the ability to converse, read and write (type) effectively in the English and Tagalog language
- Ability to multitask, detailed oriented and possess good problem-solving skills
- Customer oriented with strong interpersonal skills and the ability to communicate
effectively with customers **Passionate in helping to resolve customer issues / queries and complaint handling**
**Job Types**: Full-time, Permanent
**Salary**: RM3,500.00 - RM4,500.00 per month
**Benefits**:
- Health insurance
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Afternoon shift
- Day shift
- Evening shift
- Night shift
- Rotational shift
Supplemental Pay:
- Overtime pay
- Yearly bonus
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer Care Specialist: 1 year (preferred)
**Language**:
- Tagalog (preferred)
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